AEG Washer/Dryer problems - repair or replace?

Arfa__

I've got an AEG washer dryer (model L16850), just over 3 years old, cost us around £500. However it's developed some problems. Right racket when spinning fast, and drum feels rough when spun by hand. I suspect bearing are gone. Also, the dryer function no longer gets hot. Just goes through motions, but no heat, clothes comes out no dryer and cold. Dunno, maybe thermostat/heating elements.

Either way, I had expected longer from a decent brand like AEG.

So now, I'm trying to weigh up if we're better to get it repaired or just cut losses and replace it. Anyone else had similar problems, needed similar repairs? Anyone have any clue on rough ball park figures for parts etc? Repair or replace - which way would you go?

Arfa__

Quick catch up: After reading loads about AEG's own Service Force people, charging a fortune and generally being a bit naff. I booked in a service/repair with Glotech. They've informed me the Drum 'spider' has gone and the Dryer PCB is faulty. The former requires a replacement whole drum to fix, £172, and the Dryer PCB comes in at £149. £329 total spares bill.

Since first posting the thread, the machine did get worse, the drum was very loose, and when it spun made a right racket, smelt of burning metal and smoked...

Not good at all. Pretty fed up really, this machine cost us around £550 and has lasted just over 3 years. I don't think I'll be buying AEG again, certainly not worth paying a premium for the name.

sillygoose

AEG have been naff for a few years now, don't even get me started on my AEG fridge freezer - I should have just bought an Electrolux (which is what it is underneath the more expensive badge anyway).

Yours is beyond economic repair in my opinion.

aggypanthus

Although its past its 1st year, it should last a reasonable lenght of time, 3 yrs isnt satisfactory .. perhaps other posters can further advise?

I have same prob, hotpoint- 4 years into 5 yr parts only warranty, anyone know there charges for labour or callout?

Arfa__

Yep, come to that conclusion. Probably going to go for a washing machine only (no dryer) now. Bit cheaper and seemingly more reliable. There's a few out there with 5 year warranties, not seen any washer/dryers with more than 2 year warranty - says it all really.

Currently tossing up between a Samsung from John Lewis with 5 warranty or discounted Bosch from local Comet store soon to shut.

sillygoose

Never had good experience with washer dryers, the dryer is never as good and 1 fault=2 lost appliances potentially - only useful if space is an absolute issue.

A simple decent vented dryer can last an extraordinary long time if not abused and the filters kept clean regularly and it will dry better.

John Lewis often have deals on Bosch stuff with some good prices, its the only appliances I would buy.

aggypanthus

I wouldnt buy from comet, as when they shut, theres nowhere to go if it fails too.
I have 2 zanussi machines, one at home, I in rental flat, as is the hotpoint.
they are cheap and cheeful 1600 speed , try Tesco, and john lewis- JL have 2 yr warranty.

Contact AEG and complain! We are calling hotpoint later.

[Deleted User]

RENLIG FWM7D5
Washer dryer
£600 from ikea is not cheap but comes with a 5 year guarantee and looks a good spec.

Arfa__

Looking at the Comet machine, the warranty would be just what the manufacture provides. Which is surely the case anyway beyond 12 months?

Kitchen and space is super tight, definitely no room for two appliances. So are thinking we'll just go without the dryer, use hanging rack, clothes horses, dehumidifier and outside line in summer.

Will check out the Ikea model, sounds interesting, hadn't thought of looking there. Got a store nearby and if I can collect - top stuff. Bit worried about massive lead times of delivery... Sister recently had to wait 2-3 weeks for a Samsung from JL (but did get £50 back for their delivery crapness).

Do like Bosch stuff, got Bosch dishwasher. Dad has one too, that's still going after 15 years! That said, the Samsung's are cheaper at JL and have longer warranties...

Arfa__

Deleted_User wrote: »

RENLIG FWM7D5
Washer dryer
£600 from ikea is not cheap but comes with a 5 year guarantee and looks a good spec.

Ahhh crap. In classic Ikea fashion this machine comes in some non standard size that requires you to fit out your house in other non standard sized Ikea gubbins to ensure it all fits together.

Its 70cm wide and just 64cm high. Every other machine is 60cm wide and about 85cm high.

Horseunderwater

Try a Beko Washing machine - my last one went 7 years until it finally went bang in June this year. Various sizes and spin speeds and Tesco delivered my new 9kg one in June for £249 all in. The last one was 5kg wash load so was often on 3 - 4 times more than new one which has a 39 minutes daily quick program. Less time/water for lightly soiled clothing. But wash loads for range are from 5kg in 1kg increments up to 9kg now.