Dispatch Time Stars

MadelinesMum

I sold a few items this month and have found that my dispatch time stars have dropped from 4.9 to 4.6. I always post the day after payment (or Monday if payment is the weekend) and all the feedback I have received has been good - "quick delivery" etc. I've had a couple of items that were sent as standard parcel, so it could be that they took longer to arrive. The other stars are fine, so has anyone got any advice? Thanks

chemical.galaxy

MadelinesMum wrote: »

I sold a few items this month and have found that my dispatch time stars have dropped from 4.9 to 4.6. I always post the day after payment (or Monday if payment is the weekend) and all the feedback I have received has been good - "quick delivery" etc. I've had a couple of items that were sent as standard parcel, so it could be that they took longer to arrive. The other stars are fine, so has anyone got any advice? Thanks

Mine are 4.92 although like you I always post same or next day.
Not much you can do really once the parcel has left your hands...
I also leave feedback immediately saying something along the lines of 'great buyer your item was posted today' so that the dispatch date is clear. I still get emails asking when the item was posted though

soolin

4.6 is a worry, have you checked your expanded seller dashboard, you really don't want there to be more than one or two low stars. 4.6 means you really want to address the issue before you hit the restricted zone.

I use standard parcels quite a bit and haven't noticed a decline in my stars .

MadelinesMum

Hi Soolin, yes I've checked and there are no low stars (1 & 2 states 0%). I had one person message me after a week because her item had not arrived but it turned up the next day. It was a large sleeping bag that went as SP. It's a shame some buyers judge on the day they received rather than the date on the postage sticker

RFW

Have a look at using couriers instead of standard parcels, especially for over 2kg items you should be able to find a better, quicker and possibly cheaper service.

soolin

MadelinesMum wrote: »

Hi Soolin, yes I've checked and there are no low stars (1 & 2 states 0%). I had one person message me after a week because her item had not arrived but it turned up the next day. It was a large sleeping bag that went as SP. It's a shame some buyers judge on the day they received rather than the date on the postage sticker

If your stars dropped so quickly and so fair implies that *all* your buyers are marking you down, and that is almost more parrying than just one or two leaving a low star

Start running reports and check your trending stats to see if any pattern starts to show

Contains_Mild_Peril

I have noticed that listings don't seem to display seller's dispatch time any more, only estimated delivery time (based on dispatch time and postage method), so those using Standard Parcels may look slower than those using faster courier services for similar products. I tend to use SP for anthing in the 1.5-4kg range and couriers for heavier items.

soolin

Contains_Mild_Peril wrote: »

I have noticed that listings don't seem to display seller's dispatch time any more, only estimated delivery time (based on dispatch time and postage method), so those using Standard Parcels may look slower than those using faster courier services for similar products. I tend to use SP for anthing in the 1.5-4kg range and couriers for heavier items.

The dispatch time is still there in the postage box. eBay though is so glitchy at the moment that everyone is seeing different formats and getting different info.

I had some delivery times showing that we're almost impossible to achieve

techspec

Most of my standard parcels went missing or were very slow.

I now use collect plus - a bit faster, cheaper & tracked.

jetplane

I don't think there is any sense to the star system. I have just been looking at an item and checked the buyers feedback. They are a small seller and feedback is excellent with comments on fab condition, prompt delivery etc, the stars are 4.8 but the feedback suggests 5*. I just think some buyers will never click the very satisfied star.

soolin

techspec wrote: »

Most of my standard parcels went missing or were very slow.

I now use collect plus - a bit faster, cheaper & tracked.

They enarly killed my business this time last year, so I think it really much depends on area.