sky charging us for equipment!!!!!

pink450

hi im wondering if any 1 can help me, i missed paying my bill to sky so my services wer cancelled.i then received a letter saying if i payed the bill within 7 days then they would reinstate my sky.so i called them to pay the bill, just before the man took my card details he then informed me my bill was now 400 not 160 as they had done a line test an it came bacj that the box we have up stairs was not at our property :-/ i explained that it was an asked if he wanted to send an engineer out to come and see for himself, how can i get them to see that its ther line test that has failef because our box is HERE! i cant afford 400 pound for ther mistake please HELP!

macman

It's not a 'equipment charge'. If you are referring to a Multiroom contract, then both boxes must be connected to a working phone line at all times. If the box failed the callbacks, then it is assumed that you are using the second box elsewhere to get a reduced sub.
You will then be billed as though you have two separate subs,which is what appears to have happened here?
I presume that it is now Sky policy to do a callback on Multiroom contracts when disconnection has been made for non-payment?
So if the box is not connected, you don't really have any defence, if the revised billing is correct.

pink450

yes you are right sorry i got it wrong the man from sky didnt explain things properly, but the sky box is connected it always has been and hasnt been touched since the engineer installed it so isnt it a fault on ther part not ours"

Kurtis_Blue

pink450 wrote: »

yes you are right sorry i got it wrong the man from sky didnt explain things properly, but the sky box is connected it always has been and hasnt been touched since the engineer installed it so isnt it a fault on ther part not ours"

Did they not send you reminders in the post to connect the box? if the installer is at fault and they sent no reminders then I would:

1. Get it fixed so you don't get this issue moving forward.

2. Send a a recorded letter giving them 10 working days to return you funds due to it being their installers error.
If you receive no positive reply, send a "notice before action" repeating the request for refund stating you will commence action in the county court if they do not return funds within 10 working days.
They will refund, its not worth the hassle, but if they don't just go to "money claim online" and file a claim.

Poppie68

We had the same problem after having 3 multiroom boxes fitted upstairs, they took obscene amounts of money out of my bank account and it took me nearly 6 months to sort the issue out. When an engineer finally came round he found all 3 had been connected up wrongly by the first engineer. Check the box is fitted correctly to your phoneline.

macman

As above, test the extension to ensure that it's working. The extension itself is your responsibility, not Sky's.