Very High Gas Bill

Juliebump92

We worked out and it looks like they read a wrong gas meter from the 17th April onwards, the only thing we know is that the original customer reading if when we moved in is right, and the end customer reading from when we moved out is right. So this means we have used 366 units in total, how does kwh split affect out bill at all, with the 366 units

notbritishgas

Well 366 units = 11529kwh, times 3.866p = £445 + VAT = £467
Plus your standing charge £69 + VAT = £72
So £539.

PS just going off to check my maths

Juliebump92

notbritishgas wrote: »

Well 366 units = 11529kwh, times 3.866p = £445 + VAT = £467
Plus your standing charge £69 + VAT = £72
So £539.

PS just going off to check my maths

Can I just ask how you work the kwh, as i will be phoning them and have them try and dispute it. Thank you

jalexa

Juliebump92 wrote: »

it looks like they read a wrong gas meter from the 17th April onwards,

I think you are saying the bill is wrong. Firstly regarding "split" that is just poor bill wording, "split" is not relevant to a standing charge tariff. For an imperial meter multiply the meter usage by 32, so about 10,000 kWhrs, a good bit below average.

While I commend "focus" on getting an accurate bill, the bill is so flawed that I strongly recommend a formal complaint in writing or by email.

The grounds of the complaint would be that bill is structurally flawed to a truly incompetent extent.

In resolution you should specifically require the following:

1. the incorrect bill to be replaced with an accurate bill.

2. an explanation how it was possible for such a structurally flawed bill to be issued

3. an apology

4. an ex-gratia D&I award commensurate with the distress caused.


If Edf fail on any of the above (and you are the sole judge on D&I adequacy) you would be entitled to refer the matter to the Energy Ombudsman which would be cost-free to you but would incur Edf a referral case fee of circa £350.

notbritishgas

There is a formula to follow, this is normally shown on your bills.
However for an imperial meter a quick way is to multiply the metered units by 31.5.

Juliebump92

So you all agree that we have been shafted by EDF? I'm so angry and upset right now

notbritishgas

Juliebump92 wrote: »

So you all agree that we have been shafted by EDF? I'm so angry and upset right now

Yes you have been incorrectly billed!

However I cannot see how their computer allowed a lower meter reading than the previous one to be used. Normally the computer would think it had "gone round the clock" and register a huge amount which should trigger human intervention.

Juliebump92

Well thank you all very much, (how do I use the thank option) we are now emailing a formal complaint, any tips? We cannot thank you enough.

jalexa

Juliebump92 wrote: »

we are now emailing a formal complaint, any tips?

Just follow my points in post #15 and lay on your "I'm so angry and upset right now" as thick as you like:D.

If you complain by email be wary about discussing the issue by phone (an attempt will be made).

(for thanks you just click on the "thanks" button)

notbritishgas

Juliebump92 wrote: »

Ok here goes...

24 Dec 11 to Apr 12
Previous 6470 (C) Latest 6699 (A)
Units 229* kWH split 7217 at 3.886p - Total £280.45

17 Apr 12 to 23 July 12
Previous 5687 (A) Latest 6279 (E)
Units 592* kWh split 6592 at 3.886p - Total £256.17

24 July 12 to 01 Nov 12
Previous 6279 (E) Latest 6836 (C)
Units 557* kWh split 6202 at 3.384p - Total £209.88
Standing Charge 314 Days at 22.00p £69.08


Total Gas Charges £815.58
Dual Fuel Discount £6.88cr
VAT £40.44

Juliebump92 wrote: »

We worked out and it looks like they read a wrong gas meter from the 17th April onwards, the only thing we know is that the original customer reading if when we moved in is right, and the end customer reading from when we moved out is right. So this means we have used 366 units in total, how does kwh split affect out bill at all, with the 366 units

Yes I have only just noticed that the final 2 bills have been worked out as if you had a metric meter, this adds to the confusion. So as well as reading the wrong meter did they change your account number?