Message for MSE Vodafone Rep!

jo1972

Hello,

Please could one of you look out for my email through your website, I can not afford to ring your customer services anymore as you have to hold on for so long and the lady on the web 'chat' this morning could not answer my query and gave me another number to ring.

email response reference: #10531214

I would really appreciate your assistance.

Thanks,

Jo.

[Deleted User]

Might be worth IMing them. Also - do they have a twitter account? I find firms are quick to respond to twitter messages

jo1972

Thanks Ringo, don't have twitter though!

custardy

jo1972 wrote: »

Thanks Ringo, don't have twitter though!

never understand this type of response
you are online,you can register on twitter in seconds
standard email/password affair

jo1972

Custardy, I appreciate that, but I have no reason to use it or want to as I don't know anyone else that does either. A little like having facetime on my iphone and never use it because nobody else has it!

[Deleted User]

Well, if you change your mind, this is their page -
https://twitter.com/VodafoneUK

I've asked a few mobile firms questions via Twitter and found they respond rather quickly

jo1972

Thanks Ringo, I'll certainly bear it in mind if I get no joy in the next 24 hours, it's been 72 hours since my initial contact with VF.

Vodafone

Hi Jo,

Further to our recent conversations, it's just a quick post to acknowledge your thread.

As promised, I'll get back in touch with you as soon as I have more news.

Kind regards,

Lee

Web Relations Team

Vodafone UK

neil40

Good customer service by Voda rep.Have to applaud you for that.I wish all operators had reps like you on here!