Carphone use Yodel

miller

Carphonewarehouse have used my PAC to port-in before delivery has been completed and the date for transfer is one day after the delivery due date... and they use Yodel for deliveries over £50.

This does not seem like the ideal set of circumstances, but hopefully nothing will go wrong. I may have opted for in-store delivery had I have checked their dubious use of courier before completing the order.

I imagine there will have been customers who have their number ported to a SIM in a box sitting in Yodel's warehouse.

Tony5101

Just make sure that you're in to take delivery. Just had a recent experience with them which has resulted in my brother being without a working phone/number for over 10 days due to Yodel not responding to phone calls or emails regarding redelivery, and they just sent the phones back to CPW.
CPW/TalkMobile were worse than useless in resolving the situation - which has ended up with him cancelling the new contract with them, and PAC'ing back to VF.
Still - on the upside...the CPW cashback tracked and just became payable today....

miller

Tony5101 wrote: »

Still - on the upside...the CPW cashback tracked and just became payable today....

An expedited form of no-hassle compensation! :cool:

If CPW cannot see the inherent problem with this set up and the risks to their business they are fools (minus one customer in the form of your brother, for example).

chanz4

if your in, cant see their been issues dont they use small home courriers for items like this anyway?