Signed Contract with SafeStyle & want to CANCEL

thebaldwindowfitter

keystone wrote: »

Well actually the regulations say it does IMO and it needs to be in writing separately from the contract.

With all due respect your interpretation of the regulations and whatever you have agreed with your local TS office is a matter for you and your contracts not SafeStyle and theirs. It may well be that SS's contracts are unclear and do not fully comply with the regs. We do not know that. The OP has a potential way out (although their circumstances are a little complicated) so they should discuss it with their own Trading Standards as already advised. Even if their TS people agree with you to some small measure then there is more than a whiff of sharp practice (14 days vs 7 days and making one contract into two) about this and all it might take is a slap on the wrist from TS in that respect for SS to back off. I'm biased though. I think this firm are parasites and deserve what ever is coming to them - allegedly . This is what the OP wants and this is what we should, surely, be helping them to achieve.

Cheers

Can you please point me to the legislation which states that the rights to cancel must be a separate form because IF i am wrong we will also need to get our contacts altered to comply if i am right then for clarity you should withdraw your statement so as not to cause confusion .
there are many in this industry just like these who give us all a bad name i myself have walked into a house to quote for work and passed a salesperson from st helens glass walking out from the house who when he found out we were going after was calling us wibbly wabbly windows yet the comapny he was representing went into liquidation 3 days earlier and started up the following monday as the same company but somebody trading as

Marie27lol

Update folks:

We are currently at the stage of cancelling the contract based on access via our neighbour's garden, and it looks promising.

I will tell all afterwards (just incase they are reading this!)

M

Marie27lol

Okay folks

Everything is now CANCELLED

The way we played it was, loss of any potential profit due to the work required to get safe footing for the scaffolding (removing a property dividing wall) and NO permission from our neighbours to do so.

I did put in the email about the misrepresentation about the 14 days notice, and they will 'look into it'.

If anyone wants spersifics, please PM for complete details.

TY for all your help.

dampdaveski

Glad you got it sorted Marie

Lets hope your experience has opened a few peoples eyes about this company.

thebaldwindowfitter

superb you are one of the lucky ones there are many who dont stand there ground

Marie27lol

I have to admit I am a little embarrassed by it all looking back.

I thought I was a little bit savy about sales reps and their techniques, but all the prep in the world will still make you suspectable to their techniques.

So what have I learnt:

a) read ALL the small print, don't just rely on their word
b) if you negogiate a single price for various items = make sure its on ONE contract, which can make it easier to get out of it necessary
c) NEVER accept the price on their 1st visit - make them work very hard for their commission!

M