Signed Contract with SafeStyle & want to CANCEL

Marie27lol

Hi All

We have finally decided against buying the windows and doors from Safestyle and we called up to cancel the contract, only to be told we are out of Cancellation Period :mad:



Date of events:

• Visit - Monday 05.11.2012 & survey fee paid of £60
• Survey - Thurs 08.11.2012 - Composite door could not be fitted, so waiting for a revised price.
• Called - Saturday 17.11.2012 to cancel, as found a company who could do the work from inside, rather than via scaffolding
• SS - agreed to cancel the door contract
• SS - NOT agreed to cancel windows contact as beyond 7 days.
• SS - giving us 24 hours notice to decide, or we will be taken to court.

We had thought it was 14 days for notice, and this was repeatively said throughout the interview.
Also the price was agreed a combined price for both windows and doors, and the salesman just split the prices for the paperwork.

Any suggestions?

We are quite happy for them to keep the survey fee etc.

Need any advice fast!

Marie

Sgt_Pepper_2

What is the cancellation period on your paperwork?

Marie27lol

States 7 days, but as we had been told repeatedly 14 days, we didnt check

Sgt_Pepper_2

Marie27lol wrote: »

States 7 days, but as we had been told repeatedly 14 days, we didnt check

Yet you signed up to 7 days?

Marie27lol

Yep we bloody did :mad:

thebaldwindowfitter

Only finance agreements are 14 days .therefore if you are taking finance with them then you have 14 days if not then you have signed a contract which it is presumed you have read before signing

CKdesigner

Hi

So they never gave you the revised price after the survey?

I can't see how they can hold you to a contract that they haven't given you a final price for.

It all seems a bit one sided to me, surely the first contract is not valid as it included doors that were not suitable. You then gave them more than 7 days to get back to you with a revised price and amended contract - they didn't get this to you so therefore you are going elsewhere.

Good luck with it anyway.

CK

thebaldwindowfitter

Marie27lol wrote: »

Hi All





Also the price was agreed a combined price for both windows and doors, and the salesman just split the prices for the paperwork.



Marie

naughty but they have split the paperwork if the door is priced separate its 2 contracts

LEJC

I didnt even enter into a contract with safestyle...but 7 months on they are still hounding me to tell them what I thought about the quote they gave...we didnt even get that far...we have subsequently got new windows and doors fitted by someone else but they still persist with further calls ....at one point it was daily but that has subsided now but still cant quite get rid of them...down to about twice a month now

I feel very sorry for you OP...They are not an easy company...or particularly fair company to deal with in my opinion...

Best of luck

Marie27lol

The final combined price of £3k, was split between the 2 contracts, and therefore even if we were waiting for a revised quote for the door, the window contract still stood.

Spoken to insurance helpline, and they said because of the 14 days repeatively said during the interview:

"lack of reasonable care and skill, which misrepresented SS to us by fauduently or neglently by describing 14 days, rather than the 7 days notice on teh contract. We relied on his information to our detriment. And therefore, we are cancelling the contract on this basis."

What do you think?

thebaldwindowfitter

I think you will struggle due to the fact that there is half page document on the contract you have signed explaining your rights ive seen there contracts many times i have even rang them up on behalf of customers they wont let it go easily