90 days notice and charge for pac code

twojaystwokays

I have been told I have to give 90 days notice on my mobile phone contract and pay £30 for my pac code. I am with daisyplc, I have queried it but they say they are within their rights. Has anyone heard of this before. Any advice would be appreciated.

Fifer

What does your contract say?

twojaystwokays

I can't find it anywhere, it probably says what they are doing and I know I should have studied it better but I have two contracts with o2 and orange (teenage kids) and its allways been 30 days and no charge for pac code so I (naively maybe) assumed they were all similar and this seems excessive.

mickaveli2001

No. They cannot refuse to give you it, and they certainly can't charge you for this. Even if you still have a bill with them, they cannot keep you from porting your number over to another network provider. It has and should always be free. You would pay any outstanding debt to them as normal

I have never even heard of this back street "daisyplc" before in my life, but sounds as if they have poorly trained staff telling porky pies to keep hold of customers and to make it as difficult as possible to be free of them... Try this:

http://www.paccodes.co.uk/index.php

Remember that doing it the above way will mean your code is only valid for 30 days so be sure to supply this to the new network provider

thatsean

Sorry Mickaveli, you've posted incorrect info.

pasted from ofcom site

http://ask.ofcom.org.uk/help/telephone/PAC

"Some mobile phone providers may charge you a fee to move your number."

There is no definition of fee, so the ops SP can charge what they like. You are right to say that existing debt cannot be a reason to refuse a pac.

http://ask.ofcom.org.uk/help/telephone/refuse_PAC

So the network can charge, and lately, the likes of Org and Tmo have been.

twojaystwokays

Thanks for your replies, I have located my terms and conditions and if I zoom in 100 times as the writing is that small it does say that I have to give 90 days notice and they will charge me for my pac code. Note to self, read the VERY SMALL print and note to anyone else, stay away from daisy group. (not sure if I can say that so sorry if I shouldn't.)

Techhead_2

mickaveli2001 wrote: »

No. They cannot refuse to give you it, and they certainly can't charge you for this. Even if you still have a bill with them, they cannot keep you from porting your number over to another network provider. It has and should always be free. You would pay any outstanding debt to them as normal

I have never even heard of this back street "daisyplc" before in my life, but sounds as if they have poorly trained staff telling porky pies to keep hold of customers and to make it as difficult as possible to be free of them... Try this:

http://www.paccodes.co.uk/index.php

Remember that doing it the above way will mean your code is only valid for 30 days so be sure to supply this to the new network provider

Almost completely wrong and spamming that site.

Daisy is certainly well known as a supplier of business telecoms, services etc. Ever heard of Pipex?

Techhead_2

twojaystwokays wrote: »

Thanks for your replies, I have located my terms and conditions and if I zoom in 100 times as the writing is that small it does say that I have to give 90 days notice and they will charge me for my pac code. Note to self, read the VERY SMALL print and note to anyone else, stay away from daisy group. (not sure if I can say that so sorry if I shouldn't.)

I don't think you should have said that. They certainly aren't doing anything unusual in the business or corporate mobile sector.

Perhaps a better warning would have been for people to find out what they are signing themselves up to. For a consumer a business/ corporate tariff is likely to prove expensive and inconvenient.

( I wouldn't personally have thanked the wholly inaccurate post above - but that is just me)

Silk

Daisy plc tried to sell us a package a while back and when I checked them out they had shocking reviews :eek: