Parcel delivered to billing address

OneYorkshireLass

Just wanted to check where I stand on this ...

I ordered a gift online and used separate billing and shipping addresses. The company has wrongly sent the parcel to the billing address, and the person for whom the gift was for picked it up and now knows what is inside (it's obvious from the return address). So the element of surprise has now gone.

I haven't contacted them yet, but my suggestion would be that I just send it straight back and they refund my money. The large stamp on the parcel has not been franked - so it should get back to them, shouldn't it?

Also, would you expect a company to use second-hand boxes? It was originally used for nail varnish, it clearly states this on the side of the box, and the box is so battered and taped up I can't even get into it without wrecking the box - which I don't want to do if I'm going to send it back.

Guardsman

Is the other person that bothered that the gift arrived early ?

OneYorkshireLass

It was a surprise gift. If they knew about the gift then it would be fine, but they didn't, so yes they are a bit miffed

custardy

was it your 1st order with them?

OneYorkshireLass

custardy wrote: »

was it your 1st order with them?

Yep, first order and I set out very clearly that there's a billing address and a shipping address.

dalesrider

OneYorkshireLass wrote: »

Yep, first order and I set out very clearly that there's a billing address and a shipping address.

Many co's will only send 1st order to billing address. As a security measure.

Did you check that the co would send to a diffrent address, other than entering a shipping address?

custardy

OneYorkshireLass wrote: »

Yep, first order and I set out very clearly that there's a billing address and a shipping address.

As said,its often the case the T&Cs will be to only ship to the billing address on the 1st order
got a link?

OneYorkshireLass

dalesrider wrote: »

Many co's will only send 1st order to billing address. As a security measure.

Did you check that the co would send to a diffrent address, other than entering a shipping address?

There's nothing on the site that says this, and I've never had that problem with other companies (didn't even know that happened, in fact).

On the form they have a section for billing address and a section for shipping. I filled them both out correctly.

On the T&Cs I've just noticed that they state a small charge is included in the shipping rate for packaging .... second-hand packaging ... ?:undecided

Guardsman

When I first started using eBay and PayPal the first couple of transactions on my account showed my address as being unconfirmed.

OneYorkshireLass

But it's not a new Paypal account. It's the first transaction with the particular company, but not the first transaction with paypal. As I say, I've never had this problem before and have sent many parcels to a different shipping address (and most of those were first transactions with companies, some even smaller than the one in question).

Guardsman

Ok I may be a bit thick here .. If they sent it to the billing address would that not be your address ?