3 returned faulty mobile

tissot

I was not able to save apps on a memory card on Samsung gti 5700 on 3 because of old version of firmware. And I was not able to update it on myself, so I have sent it to the service centre at 3. It turned out that it was due to the liquid damage - the charging port on a mobile was corroded (I think my baby son was leaking it while playing). Naturally the warranty has been voided and I had two choices - Either pay £30 for repair or pay £20 as an admistrative fee and get it back unfixed. I was not sure what to do as this was a cheap spare handset and I didn't want to spend any money on it. So 3 returned it me before I have my choice.

Well, I decided to fix it, agreed to pay £30 and sent it back to the service centre. I have got it back after couple of days - firmware has been updated but it turned out that the phone can't read memory card. It went back to 3 and their conclusion was that it's due to the liquid damage on an electronic board and it is beyond economic repair. I have noticed the the problems with the memory card straight after receiving the mobile so there is no chance that it has been exposed to any type of liquid in my possesion, I think that engineers have neglected this issues.

I have contacted 3 and they offered me just £15 refund which is not adequte. So I am going to make an official complaint and need to find out how can I describe this situation from a legal point view. I mean 'the service is not fit for purpose', though it is probably wrong term. Any help is appreciated.

tissot

Just talked to 3- they say that coz the problem with the memory card has been reported 2 days after receiving the handset they can't take responsibilities. looks like I am lucky to receive 50% refund.