T Mobile loss of signal - Sucessful Outcome

G8311374

Hi,

I posted in a couple of threads over the weekend about how over the last couple of months since T mobile introduced the new EE network, that my quality of signal had become really bad.

Today I called their customer services and spoke to Ashley in their technical department who was extremely helpful and she arranged for a (excuse the lack of technical terms) signal test for my phone in the areas where I most use my phone. This took a couple of hours, but when she came back to me she said that there had been a loss of signal and it would not improve in the near future. She there and then offered to cancel my contract at no cost to myself which I have agreed to.

Ashley was unable to comment whether the loss of signal was due to the changeover or to masts being decommissioned, however I am very happy with the outcome and wanted to share this with anyone having similar problems.
:beer:

Guys_Dad

Best get an email or text or letter to confirm to be safe.

G8311374

Thanks. Already done so and recorded phone call just to be safe.

SnowTiger

helenbolland wrote: »

Ashley was unable to comment whether the loss of signal was due to the changeover or to masts being decommissioned, however I am very happy with the outcome and wanted to share this with anyone having similar problems.
:beer:

Sounds like a mast was taken out of service. Or has developed a fault and they're not in any hurry to fix it.

That it happened at the same time Orange and T-Mobile became EE was coincidental. EE runs on/is the old Orange and T-Mobile infrastructure. They didn't suddenly tear down the 27,000 mast they already have and put up a whole load of EE new ones.

Ultrasonic

SnowTiger wrote: »

That it happened at the same time Orange and T-Mobile became EE was coincidental. EE runs on/is the old Orange and T-Mobile infrastructure. They didn't suddenly tear down the 27,000 mast they already have and put up a whole load of EE new ones.

If you search more widely on the net you'll find there are quite a lot of 'coincidences' of this nature... I also note that the T-mobile staff member spoken to didn't categorically state that it had nothing to do with the changeover.

Thanks for the update helenbolland, it's good to hear how things pan ouy.

G8311374

well hopefully other people in the same boat as me can make use of this.