EXPIRED GLITCH, free £15 worth of dvds

KxMx

Email confirmations (and charging cards) happen automatically.

So getting a computer generated automatic email is in no way an indicator of whether they will honour the deal or not.

madwife28

Cancelled here too - oh well, thought it was too good to be true!!

Thanks to OP for sharing:A

Debrac

So disappointed... just received an email from them to say I had left something in my basket and to log back in to complete checkout - it was only then that I saw the order I had placed yesterday had been cancelled

breadsauce

Mine cancelled too.. I wonder if there was a cut of time that they decided on? Surely they must have honoured some or why else produce a voucher code......

Hey ho better luck next time

KittenFace

Got an official email from Play stating that the orders are all cancelled

"
On the 19th of November, you were one of a number of customers to use a £15 voucher code at check-out on our site. Our sincere apologies, but there was a technical fault with this offer, which meant that a voucher intended for a single customer could be used multiple times in error. As a result, all subsequent orders could not be processed. As a valued customer, we would like to apologise for any inconvenience caused. If you have any further questions please contact our Customer Service team on 0845 800 1020. Best wishes The team at Rakuten’sPlay.com"

punkpink

So much for them saying they would honour orders if you received a confirmation email!
Oh well, at least we had a go, although that email was rather late coming!

sassyblue

cancelled here too, never mind.

laura-lou_3

me too, boooooo!!!


they even commented on it on twitter saying - "if you have the confirmation email your order will go through"

little terrors!

bargaingrabber1

mine got cancelled as well:( I got an email telling me i had something in my basket which i'd forgot about (which was what i'd ordered with the glitch), then a few hours later i got the cancellation email!

PeedieKat

I've just checked my credit card statement online and despite both my orders being cancelled on Monday I have been charged yesterday for both! Will wait a day or 2 to see if they refund it but if not I wont be a happy bunny :mad: