Please Help, T-Mobile

Duk

Hi,

I have recently been having alot of trouble with T-Mobile.

1) I started receiving unsolicited calls around 20th October regarding PPI, Loans and all that rubbish so I kindly asked for them to change my number which they did.

2) Once they changed my number I started receiving calls again from different people asking for 'Alice' and Mobile Lottory subscriptions so it was obviously a recycled number.

3) They have now charged me £35 to change number again which I disagreed with but I am worried about my bill.

I have just checked my bill and it is £360 for 1 month. Calls to numbers I haven't even made. I have called them and they have basically said you have made them... which I haven't and I will have to pay £360. Can anyone advise what I can do in this situation.

I have cancelled my direct debit for the time being.

Thanks for any help

Duk

Techhead_2

Spam calls are normally generated at random, if you don't respond then they will stop eventually. You can get spam texts and calls to a brand new number, never used before.

Ultrasonic

Duk wrote: »

I have just checked my bill and it is £360 for 1 month. Calls to numbers I haven't even made. I have called them and they have basically said you have made them... which I haven't and I will have to pay £360. Can anyone advise what I can do in this situation.

First off, are you certain that no-one else might have had access to your phone, and that they made the calls?

If not, and you're confident you didn't ring them, you have to pursue this further with T-mobile. I take it you have an itemised bill? Are there times you made a call close in time to one to a number you are confident you didn't ring? If there are I wonder if the phone company would be able to check the location that the two calls were made from? If they were from completely different parts of the country that would prove you hadn't made both of them.

Also, if you'e been this t-mobile a while and your normal monthly call cost is (presumably) nothing like £360 it would be good to think that with a bit of pushing they might realise something odd has happened as well.

Good luck!