seller wants to cancel item already paid and received!

sjbrun

mousegirl3 wrote: »

Thanks for all the replies, I have had a message from ebay - requesting cancellation of the transaction as "i have purchased the item in error"
So if i decline this request will either of us be able to leave feedback? I will be really narked if she can leave me anything negative/neutral when I have done nothing to warrant it, while she is trying to get out of paying legitimate fees!

It is now not possible for buyers to get anything other than positive feedback so you dont need to worry about that one

If I were you id decline it and ignore all other communation or if she continues to pester you on it just report her for fee evasion

zzzLazyDaisy

A seller cannot leave a neg or a neutral, and yes if you decline you can still leave feedback.

It is clear that this is out and out fee avoidance as she wants you to say that you made a mistake in buying the item and want to cancel the transaction.

No way!

the_lunatic_is_in_my_head

Who needs the £12 more? Seeing as they've paid fees on the Paypal payment (which everyone here would have told the seller not to accept) I'd just agree. eBay loses a fiver, so what, who really cares?

RainbowDrops

Don't forget to add the seller to your blocked bidders list!

I_wanna_live_for_free

the_lunatic_is_in_my_head wrote: »

Who needs the £12 more? Seeing as they've paid fees on the Paypal payment (which everyone here would have told the seller not to accept) I'd just agree. eBay loses a fiver, so what, who really cares?

Doesn't matter who needs it more. Seller listed the item using ebay, so has agreed to abide by ebay's t&c's which include paying fees, not to try and wriggle out of paying money owed.

If they didn't want to pay the fees they should have advertised it elsewhere.

freddysmith

the_lunatic_is_in_my_head wrote: »

Who needs the £12 more? Seeing as they've paid fees on the Paypal payment (which everyone here would have told the seller not to accept) I'd just agree. eBay loses a fiver, so what, who really cares?

I disagree.
Not great advice for the buyer who should not collaborate with this seller in agreeing to this type of activity and possibly risking their own account.
The buyer would be foolish and needs no further involvement.

soolin

zzzLazyDaisy wrote: »

All I know is that a seller filed a mutually agree to cancel request against me once, after failing to deliver the item and refunding my paypal payment. I didn't respond because I was away from home with my mother who was spending her last days in a hospice. The seller knew this as I had asked her to delay posting the item until I returned home. I'd got a good deal and it seems that she saw an opportunity to withdraw from the transaction.

Anyway, the point is, by the time I got home and had chance to respond she had filed a mutual, and ebay had ruled in her favour as I didn't respond - and I got a NPB strike. Ebay refused to look into it because I hadn't responded within the time period.

I suspect that ebay's computer system makes the 'decisions'. That's why I say I wouldn't ignore it, but just click to say you don't agree to the mutual.

A mutual does NOT give you a strike and never has. If you have a strike then seller opened a full NPB on you, and as buyer in this instance has paid that is not possible in this scenario.

zzzLazyDaisy

Thanks. I don't have any idea why the seller would have done that, since I had paid through paypal and the seller refunded the payment before contacting ebay to cancel the transaction. I just assumed that it was a mutual, because when I phoned the seller to complain, the reply was 'I thought you had changed your mind'.

Anyway, water under the bridge now, and thanks for clearing this up.

soolin

zzzLazyDaisy wrote: »

Thanks. I don't have any idea why the seller would have done that, since I had paid through paypal and the seller refunded the payment before contacting ebay to cancel the transaction. I just assumed that it was a mutual, because when I phoned the seller to complain, the reply was 'I thought you had changed your mind'.

Anyway, water under the bridge now, and thanks for clearing this up.

If you had originally paid you could have appealed- it is really not on for a seller to NPB after a refund, very bad form

the_lunatic_is_in_my_head

freddysmith wrote: »

I disagree.
Not great advice for the buyer who should not collaborate with this seller in agreeing to this type of activity and possibly risking their own account.
The buyer would be foolish and needs no further involvement.

eBay won't be suspending nor marking the accounts of any buyers who agree to a one off mutual.

With regards to the other poster's situation, a seller can't open a NPB after refunding a Paypal payment these days, eBay foresaw that abuse would happen and should block it from being opened regardless of what happened to the payment as long as it was made through eBay Checkout originally.