seller wants to cancel item already paid and received!

mousegirl3

Hi I bid on and won a Wii last week, paid by paypal immediately. I got a message about half an hour later to arrange collection asking for cash on collection ( not mentioned in description) I apologised and said I had already paid via paypal.
All was ok, collected item.
then last night got a text to say

"Iv put sale thru as uv changed ur mind about purchace and iv canccelled transaction cus ebay have already taken 7pounds off me and want to bill me 12 pound for sale. if u accept the cancellation for me ile b happy"

Apart from the fact that she is basically trying to get out of paying fees etc, what would cancelling the transaction do? Would she not have to refund?
I'm confused!
What would others do?

Thanks

oldone_2

I would ignore, and enter into no correspondence whatsoever. Your message from her shows someone of very immature years/education who probably doesn't fully understand how e-bay works. That is not your problem.

RainbowDrops

oldone wrote: »

I would ignore, and enter into no correspondence whatsoever.

But if they've already sent a cancellation request, you need to act on it, as if left it will just close in favour of the seller, who will get their fees back (AFAIK)

zzzLazyDaisy

I can't see how she can open a NPB dispute if you've paid, but if you do get a message from ebay about a mutual cancellation, don't ignore it otherwise they automatically rule in the seller's favour and you get a NPB strike.

So if you do get a message, you just need to say that you do not agree to the mutual.

But I think the above poster is right - she just doesn't understand.

Oh - just a thought - could it be that she wants to reverse the paypal transaction and have you pay cash instead, to avoid paypal fees?

Either way, as far as you are concerned the transaction is concluded, and I would ignore all messages from her.

freddysmith

This should have been cash on collection, they could have refunded your payment and then you paid cash saving them £7.
For them to try and cancel the transaction is wrong and cheating Ebay out of their final value fees of £12.

hiccup123

zzzLazyDaisy wrote: »

I can't see how she can open a NPB dispute if you've paid, but if you do get a message from ebay about a mutual cancellation, don't ignore it otherwise they automatically rule in the seller's favour and you get a NPB strike.

So if you do get a message, you just need to say that you do not agree to the mutual.

But I think the above poster is right - she just doesn't understand.

Oh - just a thought - could it be that she wants to reverse the paypal transaction and have you pay cash instead, to avoid paypal fees?

Either way, as far as you are concerned the transaction is concluded, and I would ignore all messages from her.

How can she get a strike if ebay shows she has paid?
sounds like a mutually agree to cancel. i was under the impression that if buyer doesn't respond to a mutually agree to cancel transaction then ebay don't cancel the transaction. Both HAVE to agree

I would just ignore, or you could report the message....i think there should be an option for that. The seller is trying to get out of paying fees and they agreed to pay the fees when they signed up

No_Eye_Deer

The buyer has 7 days to respond to the cancellation request or the seller can close the case in their favour.
http://pages.ebay.co.uk/help/sell/cancel-transaction-process.html

OP
It is fee avoidance and eBay take a dim view of it, personally I wouldn't help them out by getting involved and agreeing.

Two options
Ignore it - They get their fees back and you will no longer be able to open a case if you needed to.
Refuse it - They don't get their fees back.

zzzLazyDaisy

hiccup123 wrote: »

How can she get a strike if ebay shows she has paid?
sounds like a mutually agree to cancel. i was under the impression that if buyer doesn't respond to a mutually agree to cancel transaction then ebay don't cancel the transaction. Both HAVE to agree

All I know is that a seller filed a mutually agree to cancel request against me once, after failing to deliver the item and refunding my paypal payment. I didn't respond because I was away from home with my mother who was spending her last days in a hospice. The seller knew this as I had asked her to delay posting the item until I returned home. I'd got a good deal and it seems that she saw an opportunity to withdraw from the transaction.

Anyway, the point is, by the time I got home and had chance to respond she had filed a mutual, and ebay had ruled in her favour as I didn't respond - and I got a NPB strike. Ebay refused to look into it because I hadn't responded within the time period.

I suspect that ebay's computer system makes the 'decisions'. That's why I say I wouldn't ignore it, but just click to say you don't agree to the mutual.

hiccup123

zzzLazyDaisy wrote: »

All I know is that a seller filed a mutually agree to cancel request against me once, after failing to deliver the item and refunding my paypal payment. I didn't respond because I was away from home with my mother who was spending her last days in a hospice. The seller knew this as I had asked her to delay posting the item until I returned home. I'd got a good deal and it seems that she saw an opportunity to withdraw from the transaction.

Anyway, the point is, by the time I got home and had chance to respond she had filed a mutual, and ebay had ruled in her favour as I didn't respond - and I got a NPB strike. Ebay refused to look into it because I hadn't responded within the time period.

I suspect that ebay's computer system makes the 'decisions'. That's why I say I wouldn't ignore it, but just click to say you don't agree to the mutual.

Thanks for clearing that up. I would have thought that wasn't possible ....damn....definately respond to case and not agree to cancel then

pinkshoes

I'd just send an email back saying "sorry, I can't agree to a cancellation as this would be unfair to Ebay, and also invalidate my buyer rights". Then click "decline"!!

If you cancelled, then should you have a problem within 45 days, you'd have no rights.

mousegirl3

Thanks for all the replies, I have had a message from ebay - requesting cancellation of the transaction as "i have purchased the item in error"
So if i decline this request will either of us be able to leave feedback? I will be really narked if she can leave me anything negative/neutral when I have done nothing to warrant it, while she is trying to get out of paying legitimate fees!