Issues with Vodafone...Please Help...

slickc2100

I have posted on another thread by accident.:o

I have tried to email Lee via the link on the vodafone page and keep getting an error message.

I have been trying to resolve my issues with vodafone overcharging me for some time now. But have had no luck in succeeding I have called on many occasions and been on the phone for hours also been into local stores on various occasions and had no luck. I really hope you can help resolve my issues please.

I have 3 contracts with vodafone numbers ending 372 and 749 direct debit comes out of my bank acc the number ending 987 comes out of my sisters bank account. Our total monthly bill should be around the £70.00 mark.

1- Called Vodafone over a year ago to apply a bar on internet services for number ending 372 bar was applied yet still we have been charged for internet sometimes up to £20.00 a month on this number when we have not even used it.

2-I have always had a direct debit set up with Vodafone yet they have registered a default on my credit report on the 07/10/2012 for £236.00.

3- I have numerous letters with credits mounting to the value of £80.65 which have not been applied to the account.

4- For the last couple of months vodafone has been overcharging me and my sister I went into a vodafone last month and the SA said there was a billing calculation error she emailed billing resolutions I have still not heard from them.

5- This month vodafone took £60.00 out of my bank acc and £75.00 out of my sisters account. Spoke to customer services on Friday 16/11/2012 who said they would again email billing resolutions. On Saturday the 17/11/2012 they restricted services for all 3 numbers. My sister went into her local vodafone shop where they asked her to call Customer Services so whilst my sister speaking to CS the SA in store refused to speak to my sister regarding the account as she said she could not see authority for her to speak on the account. I authorised my sister to speak on my behalf she has a password setup aswell to speak to yourselves and has not had a problem with this before. She was very dissapointed as she wasted most of her morning in the store.

Can you please help me resolve this as a matter of urgency as we are in a difficult financial situation at the moment and I kindly request vodafone to refund the money they have overcharged to mine and my sisters bank accounts.

I have tried to contact you via the link but keep getting an error message, can you PM me an email address to send details to or is there any other way I could forward you my account details etc.


Kind regards

slickc2100

Anyone please???

slickc2100

Hi,

I can see the vodafone rep has posted on other posts may have missed mine. Can you kindly respond please?

Thanks

mobilejunkie

Am sending you a pm with an external email address which will get you through. Since I've always found the Web Relations Team to be the ONLY genuinely helpful part of Vodafone with people who actually CARE about their customers I won't advertise it generally. However, it does seem they have given you a really bad time and I know the WRT will sort it out for you.

Vodafone

Hi slickc2100,

I have just responded to your post here.

Thanks,

Heidi
Web Relations Team
Vodafone UK

rabialiones

hello heide, responded on monday