Npower Is it worth the effort??

zebrastripesrule

So my tariff ended with npower on 6th Nov, i received a letter to inform me of this and it said my tariff would change on the 26th Nov (to give me a little extra time to sort it out how very kind ). I rang and swopped from the tariff they automatically switch you to to a cheaper one. When I rang and they confirmed that i would switch tariff on the 26th Nov.

So roll on to 15th November I receive another letter informing me of the new rates for my tariff starting the 11th Nov... 4 days previous - not happy

Obviously Im not happy as this is different to what they told me.

I cant change from npower as its in my rental contact that i can not change providers Otherwise I would have moved as this letter came about a day after the price increase was announced and when i rang search and rang them the next day they informed me that all tariffs available were at the increased price. so I could not fix or change to a current (lower price tariff) regardless of when i swopped. So in effect npower had put the tariffs up with immediate effect.

So my question is is it worth the time and effort to complain to them, as they wont care and probably wont do anything anyway.

any opinons??
Thanks

HappyMJ

Your rental contract contains an unenforceable clause. You can safely choose any supplier you wish. Your landlord has no choice in the matter.

undaunted

zebrastripesrule wrote: »

So my tariff ended with npower on 6th Nov, i received a letter to inform me of this and it said my tariff would change on the 26th Nov (to give me a little extra time to sort it out how very kind ). I rang and swopped from the tariff they automatically switch you to to a cheaper one. When I rang and they confirmed that i would switch tariff on the 26th Nov.

So roll on to 15th November I receive another letter informing me of the new rates for my tariff starting the 11th Nov... 4 days previous - not happy

Obviously Im not happy as this is different to what they told me.

I cant change from npower as its in my rental contact that i can not change providers Otherwise I would have moved as this letter came about a day after the price increase was announced and when i rang search and rang them the next day they informed me that all tariffs available were at the increased price. so I could not fix or change to a current (lower price tariff) regardless of when i swopped. So in effect npower had put the tariffs up with immediate effect.

So my question is is it worth the time and effort to complain to them, as they wont care and probably wont do anything anyway.

any opinons??
Thanks

Even if you complained & got nowhere you'd be no worse off than you are now. On the other hand if the problem is corrected you're better off. Go ahead & make your complaint. If Npower don't resolve it within 8 weeks you could then take it to the energy ombudsman if you wish - that is going to cost Npower money (said to be around £350 in other threads)

Herongull

Was the new tariff you decided on, fixed or variable?

If the latter then they are allowed to put it up after giving some notice - not sure how long - 6 to 8 weeks? I think you can also request to stay on the tarriff you requested for the notice period (while waiting to switch again).

If it is fixed then they can't put it up AFAIK.

25.6_Pre-contract_oblig

Hi zebrastripesrule,

I agree with HappyMJ and undaunted.

I read that you have had letters from npower about the rates for
the Tarrifs. I would be interested to know: "Did npower send you
a Contract with a Quotation?" following your phone call.
I hope you don't mind me asking.

See the long thread (for my reasons)
Warning: npower accept new customers without sending them a Contract
https://forums.moneysavingexpert.com/discussion/4273611

That thread is about 'Customers who are switching to npower'.

However, I think that if you change Tariff (without changing Supplier) you are ALSO 'entering into a new Contract'. I think you should be sent a Contract and a Quotation. You will see (in the other thread) that some people are not being sent their Contracts.

zebrastripesrule wrote:

... tariff would change on the 26th Nov ...

I think that is the date for many (perhaps nearly all) of npower's Tariffs to change so I am surprised they put you on a new higher rate for a few days BEFORE 26 November.

zebrastripesrule wrote:

Obviously Im not happy as this is different to what they told me.

What does your 'paperwork' say?
This is an example of why 'written Contracts' are useful.

I would also be interested to know what the npower rep has to say about your type of case: switch Tariff, by Telephone, while remaining a Customer of npower (what paperwork / documentation / Contract should be sent).

In the other thread, npower seem to be 'avoiding answering difficult questions'.

25.6_Pre-contract_oblig

chanz4

the problem is that you asked for the tariff to change, and they can do it right away

25.6_Pre-contract_oblig

chanz4 wrote: »

the problem is that you asked for the tariff to change, and they can do it right away

Suppliers might be able to (have the capability to) but should they not send the Telephone Customer a written record, possibly a new 'written Contract'?

Edited to Add:
I certainly think, if zebrastripesrule, the Customer, asks for a copy of the Contract (as it is now - following the changes as made by Telephone instructions) the Customer is entitled to be sent the Contract (see SLC 22.8).

25.6_Pre-contract_oblig

chanz4

25.6_Pre-contract_oblig wrote: »

Suppliers might be able to (have the capability to) but should they not send the Telephone Customer a written record, possibly a new 'written Contract'?

Edited to Add:
I certainly think, if zebrastripesrule, the Customer, asks for a copy of the Contract (as it is now - following the changes as made by Telephone instructions) the Customer is entitled to be sent the Contract (see SLC 22.8).

25.6_Pre-contract_oblig

Only if requested, you will also find that their letters do state where you can find the information. Im a customer of theirs and they dont hide it. By the way stop spamming

chanz4

All terms can be found here for their tariffs , http://www.npower.com/home/electricity-and-gas/terms-and-conditions/index.htm when you also signup online you agree to them.

nPower

Hi zebrastripesrules,

This does sound very frustrating and I can understand why you aren't happy with this.

Please can you send me all the details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL], with your account details, and I can get this looked into for you?

Many thanks,

Adam