Contaminated Catfood

Guardsman

As a matter of interest does it say on the tin that it's not fit for human consumption.

spike7451

unholyangel wrote: »

Dont take things too harshly.

Some posters (hintza for example) I believe may have just been trying to be funny rather than being mean. You've accepted you were wrong quite gracefully (others usually start kicking and screaming, accusing us of working for the company in question, name calling etc) so kudos.

What the others were saying was right though. You cant sue for what might happen. You can only sue for something which actually did happen. Since no harm came to your pet (which is the main thing give we often regard them as furry family), theres really nothing to sue for. Sure an old lady might not notice, but then it would be her right to sue if that happened, not yours. Even a solicitor cant sue on your behalf without having written authorisation to act on your behalf.

While the company can plan to make sure quality control is stringent. Inevitably, things dont always go to plan though. But from what you've said, the company are actually being pretty good. They could have just fobbed you off with some spiel about we have high quality assurance here at blah blah. Acceptable rate of failure blah blah. Within limits set by blah blah. Heres a voucher for a replacement pouch. Think about it. Why would a company not care what was going into their products? If they didnt have stringent quality control I daresay this would be more widely common as well as it being probable that you would have encountered this problem before too.

IMO they've provided good customer service

Agreed,a couple months ago I was eating the last of a six pack of Iceland Southern Fried Chicken Steaks,when I cut into the meat,I saw a bit of blue plastic,it was the part of the blue plastic that food items are wrapped in before use.
I called Iceland to make them aware of the event &,a few days later,I got a voucher for £10 & a letter of apology from them.
Their findings were that it was somehow stuck to the chicken before they were breaded & then fried.
I was quite happy with the outcome & the tenner went some food including frozen white fish for the feral cats at my local animal shelter.

Fire_Fox

MisterSpoon wrote: »

Just after a feel for the above really.

I bought a multipack of catfood from a well known retail and a well known brand and one of the pouches had several bits of rubber in it. Fortunately we found it and Mogchops didn't eat it and choke to death. Hurrah!

I wrote to the company in question and they investigated and have all the bits and I got a letter this morning confirming that we were right, what the part was and admitting liability.

And £15 of pet food vouchers.

Now I'm not a big one on the compensation culture, but this £15 strikes me as a bit of "here's some vouchers, go away" to me. I've fired it back at said company and they are now in panic stations as I included comments such as "just fortunate we found it", "are there others out there?", "someone elderly or short sighted might have not spotted it", "negligence" and of course "my cat could have died" - not out of wanting to tot the compensation up, but out of wanting them to take a bit more responsibility than bunging a couple of vouchers at me.

Just wanted a view on where I stand here. Could/should I take it to a solicitor (I've got photos although they've got the bits and I've got all of the correspondence) or should I pass it to someone like trading standards (probably not them, but of that ilk) etc.

I'm just sort of feeling a bit fobbed off at the moment.

Granted I could have a van turn up on Monday with a pallet of catfood, but right now I'm just a bit miffed.

Any thoughts/suggestions/advice? Thanks.

Were they bits of rubber ring used to hold the intestines open when they are cleaning them? If so I had this many years ago in a tin of well known brand cat food, cats licked their bowls clean save for the bits of rubber. :rotfl: The solution I have found in the intervening years is not to buy crap quality cat food.

Cat won't choke unless they inhale (into the lungs) the foreign bodies, and they could equally well die inhaling actual cat food. Your cat is more likely to have swallowed it (into the stomach) and come to no harm at all. Compensation relates to losses or harm, you suffered neither. If you want to claim the items are harmful to the satisfaction of a court you will need a professional's report - veterinarian perhaps.

Equaliser123

MisterSpoon wrote: »

Could/should I take it to a solicitor (I've got photos although they've got the bits and I've got all of the correspondence)

Sorry but that made me laugh.

"I'd like to make an appointment for my cat please. Yes, he nearly ate something that could have made him ill. He's a bit traumatised at the moment. He's just received a text message saying that he is entitled to £3,000...."

somethingcorporate

Equaliser123 wrote: »

Sorry but that made me laugh.

"I'd like to make an appointment for my cat please. Yes, he nearly ate something that could have made him ill. He's a bit traumatised at the moment. He's just received a text message saying that he is entitled to £3,000...."

So it's not a common complaint in your line of work the Equaliser?

Take_it_like_a_man,_sonny

My cat is quite prolific at not eating things tht could be bad for him. The well known variety of dried cat food called get lost moggie, with vegetables, he can spit peas right out of his chops at such force,MIT would make any kid with a shooter look tame.

As for OP wanting to know what the manufactory has done, it is none of his business.

Hmm71

Take_it_like_a_man,_sonny wrote: »

My cat is quite prolific at not eating things tht could be bad for him. The well known variety of dried cat food called get lost moggie, with vegetables, he can spit peas right out of his chops at such force,MIT would make any kid with a shooter look tame.

As for OP wanting to know what the manufactory has done, it is none of his business.

My furry fleabag is the same, a couple of weeks ago I picked up the wrong box of moggy biccies and realised when I got home it was something with vegetables. I thought it wouldn't matter and that my cat would eat them anyway; wrong!
He just refused to eat any of them at all and I ended up giving the rest of the box to a neighbour for her cat.