6years overpaying

Johnse

Where do I start ,

Me and the misses have been living in our ground floor apartment now for 6 years, previous to this I'd lived at home so have no experience as to how much water costs. Our water bill monthly payments have been in the region of £50 for the last couple of years,actually £55 for the last 12 month at least , not something I scrutinize as I thought that's how much water cost, but today I was charged £135 for 1 month usage,
After carrying out my own leak test it would seem its not internal and my meter is showing twice as much as any one else is my block of 6 flats.
Apparently we've used 240 cu meters in a month when the average is 95, water company is coming out Tuesday to do there leak test ,but I can,t help think how much money I've waisted over the past 6years and will I get it back,

Anyone know where we stand in this situation, and hazard a guess of how much we've over paid

Thanks for reading

Cardew

Johnse wrote: »

Apparently we've used 240 cu meters in a month when the average is 95,

Welcome to the forum.

Those figures cannot be correct, are you sure that isn't in a year?

Average use for two people in a property is around 120 cubic metres a year(60 each)

The cost of that 120 cubic metres varies tremendously across the country. From around £250 to well over £500 in the South West.

You don't say where your meter is situated, inside the flat, in a basement or outside the property?

You also need to check if your meter is actually supplying your flat; there are often mix-ups that date back to when meters were first installed.

You firstly need to establish if it is an external leak(but after the meter) or a faulty meter. Most companies have a one-off 'leakage policy' but the details vary.

What they normally do is take a meter reading, and again after a couple of weeks and they can estimate your annual consumption from those readings - but how far back they will they go for any refund is anyone's guess.