In process of changing electricity supplier - Meter Broken?

sobie

Hi

We're in the process of changing from Eon to Sottish Power and have been asked to provide a meter reading to Scottish Power.

So at 4pm today Our meter readings were as follows:
R2 (flashing) 19654
R1 08472

Then at 4:30pm
R2 flashing 19655
R1 08472

So I would read this as R2 being our Day rate?
However on our Eon bills R2 is our night rate.
So we called Eon and they told us that the meter time switch has probably gone wrong, but as we are due to switch supplier on 19th November they would not be repairing the meter. BUT we should wait until 30th November to inform Scottish Power that the meter is faulty.
Our meter was changed in June 2006 and looking back on past bills the R2 reading has always been the largest figure.

So
1) is the meter faulty or have Eon transposed our readings R2 is actually our day rate?
2) what should we tell Scottish Power & When?
3) do we put the readings down as R1 Day Or R1 night?

Eon also said that because we are switching suppliers they would not be able to claim any underpayments from us & vice-versa?
Please Help!

[Deleted User]

proberbly transposed readings, but. check the timer switch,{ which controls the meter switch over time}, is an old style analogue timer, circular with the 24 hours, check what time it thinks it is by the pointer at the bottom. They are nearly always well out of synch with the correct time. I frequently find them so far out , they are still on the night rate in the afternoon. They dont get checked at all by the meter readers and even if I notify the suppliers, nothing is ever done about it.
If your timer is radio teleswitch or built in to the meters like the latest eco 7 meters are ( eg. Ampy meters ) you have transposed readings. R2 is the day., the meter wont be faulty. . The big losers with this sort of fault are people using night storage heating who use more than the 35%-40% of total in the cheap rate hours. All others will end up paying less and possibly face a catch up bill from the supplier

sobie

sacsquacco wrote: »

proberbly transposed readings, but. check the timer switch,{ which controls the meter switch over time}, is an old style analogue timer, circular with the 24 hours, check what time it thinks it is by the pointer at the bottom. They are nearly always well out of synch with the correct time. I frequently find them so far out , they are still on the night rate in the afternoon. They dont get checked at all by the meter readers and even if I notify the suppliers, nothing is ever done about it.
If your timer is radio teleswitch or built in to the meters like the latest eco 7 meters are ( eg. Ampy meters ) you have transposed readings

Thanks for your reply. its a digital eco7 meter. I've just checked it again and R2 is still increasing (no change to R1) fitted June 2006 (the card is still in the meter box!).
We've never (stupidly) checked the meter before as our bills have always seemed right, and simular amount to friends and family so didn't really see the need to.

So do we enter the figures onto Scottish Power as Eon think they are? ie R2 night. Then tell Scottish Power that we think they were transposed by Eon? If so when should we tell Scottish Power?

We are not on night storage. Eon said they would not be able to charge us as we are changing supplier?

[Deleted User]

Could be a way out of it to switch and try and avoid any catch up bill. i see this sort of thing all the time with Brit Gas, they have no idea really about the eco 7 meters in my area ( S. Yorks ) as it was traditionally R1 =night in the old Y.E.B.area. Now all the new meters in the last 8 years or so are R1 =day, so confusion reigns along with all the analogue timer switches which are well out of synch because no one wants to spend money mending them. Personally I would switch supplier and hope it go s through without them looking closer at the muddle. In the past on this forum we have had people who end up getting the mess up dropped when the back billing rules are quoted

Scottish_Power

Sobie what are the readings today? If R1 still hasn't moved then sounds like its stuck on one rate and needs to be replaced. If you e-mail details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] I can help with this. Thanks David @ ScottishPower

sobie

sacsquacco wrote: »

Could be a way out of it to switch and try and avoid any catch up bill. i see this sort of thing all the time with Brit Gas, they have no idea really about the eco 7 meters in my area ( S. Yorks ) as it was traditionally R1 =night in the old Y.E.B.area. Now all the new meters in the last 8 years or so are R1 =day, so confusion reigns along with all the analogue timer switches which are well out of synch because no one wants to spend money mending them. Personally I would switch supplier and hope it go s through without them looking closer at the muddle. In the past on this forum we have had people who end up getting the mess up dropped when the back billing rules are quoted

Checked the meter at midnight and sure enough it swapped to R1. Then checked at 6:30am and it was still on R1. Checked again at 7:30am and it was on R2 so it is definately Transposed.
Should we continue as R2 Night, untill the change over is complete then tell Scottish Power we think there is an error? Or Tell Scottish Power before the switch over?

sobie

scottishpower_company_representative wrote: »

Sobie what are the readings today? If R1 still hasn't moved then sounds like its stuck on one rate and needs to be replaced. If you e-mail details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] I can help with this. Thanks David @ ScottishPower

Thanks David,
It is definately transposed as the R1 was moving at night rate from midnight to 7am, then switched to R2 as day rate.
We want to get this right from the start.
I can't give you the readings right now because I am at work but I can email them tonight.
I can send our new customer reference and our change over is set for 19th November if you would like that now.
I don't want it to mess up our Eon paperwork so do we give them the readings as they think they are (ie R2 night rate)?

Scottish_Power

Sobie I would suggest that you give readings to Eon as you have been billed-but if they have been billing you transposed then suggest that you contact them to check if this is in your favour or not. It will be their decision as to whether they re-bill your account. If you provide reference I can check if we have the meter techical details yet to see if they agree with what you have advised.

Thanks David

sobie

scottishpower_company_representative wrote: »

Sobie I would suggest that you give readings to Eon as you have been billed-but if they have been billing you transposed then suggest that you contact them to check if this is in your favour or not. It will be their decision as to whether they re-bill your account. If you provide reference I can check if we have the meter techical details yet to see if they agree with what you have advised.

Thanks David

I will email our customer ref over. Only problem is we provide Scottish Power with the final meter readings, not Eon. Then I thought Scottish Power gave the readings to Eon so they can produce the final bill.

Scottish_Power

Sobie yes you're right if you give us the readings we will submit to Eon, but in the cirucmstances it wouldn't hurt. If we send them transposed according to what Eon holds this may cause an issue. Let me have the readings on your e-mail and I will endeavour to liaise with Eon on this so it gets sorted properly. Thanks David

sobie

scottishpower_company_representative wrote: »

Sobie yes you're right if you give us the readings we will submit to Eon, but in the cirucmstances it wouldn't hurt. If we send them transposed according to what Eon holds this may cause an issue. Let me have the readings on your e-mail and I will endeavour to liaise with Eon on this so it gets sorted properly. Thanks David

Thank you. We will submit our readings online the same as Eon. and I will send you all the readings we have taken in the past 24 hrs via email later this afternoon. Did you get the email with our customer reference?