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It pays to speak to a person
givememoney
Posts: 1,240 Forumite
Going on-line isn't always the best option.
Wanted to up our broadband mgb so went onto the BT website. To increase from 10mgb £13 per month to 40mgb was £18 with contract for 1.5 years.
I wanted a shorter contract as our son is living here at the moment and he should be gone within the 1.5 years and we don't want to pay for mgb we are not using.
My phone call was actually regarding the 1.5 years contract, but in the end they took it down to a years contract and reduced the cost to £10.25 per month for the 40mgb less than we are paying now for only 10mgb.
Result!!
Also I had gone on-line again to change our gas and electric bills to variable 3 monthly bills. It said we would be getting a letter shortly. It never arrived. I rang them up and it had never been actioned but nice chap on the phone did it there and then.
People power. God help us when they completely do away people in these companies.
Wanted to up our broadband mgb so went onto the BT website. To increase from 10mgb £13 per month to 40mgb was £18 with contract for 1.5 years.
I wanted a shorter contract as our son is living here at the moment and he should be gone within the 1.5 years and we don't want to pay for mgb we are not using.
My phone call was actually regarding the 1.5 years contract, but in the end they took it down to a years contract and reduced the cost to £10.25 per month for the 40mgb less than we are paying now for only 10mgb.
Result!!
Also I had gone on-line again to change our gas and electric bills to variable 3 monthly bills. It said we would be getting a letter shortly. It never arrived. I rang them up and it had never been actioned but nice chap on the phone did it there and then.
People power. God help us when they completely do away people in these companies.
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