Problem with 3 and fraud

Emy1501

Surely they have an obligation under the data protection act to protect details and be sure that they are only dealing with the person who has authority to deal.

They should be setting up questions with you that only you know the answers to and in view of the problems not relying on any data that the ex would know.

I would suggest trying to take action regarding a breach of DPA.

Why cannot 3 only agree to change details after only speaking on a specific number etc.

I would consider taking legal advice regarding claiming against 3.

in_the_Cotswolds

Could your sister not sue him? Send him a letter before action just to make life difficult for him. You may not get the money from him but it could ruin his credit rating (if he has any).

mobilewizard

This is something you should probably take up with the police rather than 3.

The advisors in the contact centre have no choice but to give them access to your account if they can pass the data protection questions, as you can imagine people can forget their passwords and they can't totally refuse access to the account.

Guys_Dad

mobilewizard wrote: »

This is something you should probably take up with the police rather than 3.

The advisors in the contact centre have no choice but to give them access to your account if they can pass the data protection questions, as you can imagine people can forget their passwords and they can't totally refuse access to the account.

There are 2 distinct problems in this thread.

The first, and I agree with you, is the fraudulent actions of the ex who reinstated the contract by getting someone to impersonate the OP. That is a police issue.

But the second is more far reaching and needs to be addressed by 3. Their security procedure has a hole a mile wide in it whereby someone who knows your address, birthday etc can access your account and no action by the account holder can prevent this from recurring. That is a Data Protection issue that the Information Commissioner MUST take up with 3 and 3 need to change. No question.