O2 charging early cancellation fees on a rolling monthly contract

Emy1501

Herongull wrote: »

But they answered "yes" to the question about going elsewhere without penalty

Yeah re reading the conversation and taking note of the , seems clear that they were agreeing you could move to another provider.

DUTR

Yazoo32 wrote: »

just to clarify, I did not upgrade to an iPhone 5 as it was not what I wanted, sorry should have made this clearer. I wanted a rolling monthly contract whilst I decided whether I wanted the iPhone 5. I didn't and I kept my old handset. Now I want to move to a better tariff but its not with O2.

Please post in a way that makes sense, how did you obtain the IP5, sim free or part of this rolling contract which you think you are on?
Or have you thrown the IP5 into the story to add confusion?

grumbler

They didn't obtain the iP5. They waited for it on what they believed to be a 1 month contract, then changed their mind. And they made it very clear in the post #7.

DUTR

grumbler wrote: »

The didn't obtain the iP5. They waited for it on what they believed to be a 1 month contract, then changed their mind. And they made it very clear in the post #7.

What I don't understand then or more what is not clear from the posts is why they have just out of the blue sent out a handset, and if it was not what the OP wanted why did he use it 1st?

grumbler

The OP neither used iP5, nor sent it out. "The iPhone 5 proved a disappointment" remotely.

Yazoo32

update:

Got a call from O2 today. They are going to cancel my contract without any charges. They said they would do this as the online chat transcript basically said I could. Also incorrectly I had been put on a 12month contract instead of a monthly rolling one.

iritchie

Ah well, the result you were looking for, but I think you had a pretty solid case either way and they probably acknowledged this in releasing you from the incorrect contract.