RESOLVED: Claiming refund/compensation for ticket from Viagogo?

VodkaSorbet

goater78 wrote: »

It is not their fault that he did not leave enough time to collect his tickets

again, what is 'enough'?

if Viagogo don't say 'please allow X amount of time', what are you supposed to do - arrive 5 hours early just in case?

Would you really have expected to have to wait 1.5 hours?

VodkaSorbet

goater78 wrote: »

When I collect tickets at football matches I always give myself at least a good hour.

Well you'd have been 30 minutes short in this case then!

System

VodkaSorbet wrote: »

Well you'd have been 30 minutes short in this case then!

Indeed, I would have blamed myself for not giving myself enough time.

VodkaSorbet

goater78 wrote: »

Indeed, I would have blamed myself for not giving myself enough time.

And what is 'enough'?

As I say, the problem was not the size of the queue but the shambolic operation.

shaun_from_Africa

Indeed, I would have blamed myself for not giving myself enough time.

But as mentioned earlier, how could you have given yourself more time if you had made the booking then gone directly to collect the tickets?

Fair enough if the seller had advised that they may not be enough time to collect before the match started, but this doesn't appear to have happened.

System

shaun_from_Africa wrote: »

But as mentioned earlier, how could you have given yourself more time if you had made the booking then gone directly to collect the tickets?

Fair enough if the seller had advised that they may not be enough time to collect before the match started, but this doesn't appear to have happened.

Yes but going "directly" appears to have taken him 1 and a half hours.

System

VodkaSorbet wrote: »

And what is 'enough'?

As I say, the problem was not the size of the queue but the shambolic operation.

Which I would argue is an issue between you and the box office, not between you and viagogo.

I do not see that viagogo have done anything remotely wrong.

VodkaSorbet

Look, I don't dispute the time it took me to get to the box office. That's the way it goes with traffic and parking.

My issues are:

1. Who defines what is 'enough' time - Viagogo certainly don't stipulate anything like 'you must be available to pick up your tickets at least 2 hours before the start of the event or you may miss some of it', and no-one on here seems to have a comment on what the acceptable limit for 'enough' time is.

2. They have staff and a system which clearly can't cope with a very moderate level of demand for such a high-profile event as Murray vs Federer.

As I said before, I would have no problem with being late in if the q was simply so long it took that time to process, then yes it would be my fault.

This queue would have been dealt with at a professionally-run box office in a fraction of the time.

I find it strange that the O2 have an event on where the only, official method of ticket sales is through this shambolic 3rd party.

VodkaSorbet

goater78 wrote: »

Which I would argue is an issue between you and the box office, not between you and viagogo.

I do not see that viagogo have done anything remotely wrong.

Viagogo run the box office!

It's their own operation run out of some room in an office next to the Tesco outside the O2.

There was no other way of buying a ticket - this is the official ticket sales channel direct from the ATP tour finals website.

"Your ticket(s) will be available for collection from our pickup point near The O2 Arena on the day of the event, between 9am and 8pm

Please note, our pickup point is NOT located within the O2 Arena, please do not go to the arena box office. The viagogo pickup point is adjacent to The O2 Arena. The address for your ticket collection is:

viagogo
Office 808
6 Mitre Passage
Greenwich Peninsula
London
SE10 0ER"

shaun_from_Africa

Which I would argue is an issue between you and the box office, not between you and viagogo.

But as the box office was handing out the tickets for which the money was paid to another party then they are acting as agents for Viagogo and as such, it is still Viagogo's responsibility to ensure that customers get what they paid for in good time to use their purchases.

If tickets were purchased for a future event and were posted to customers but never arrived or arrived late, the customer wouldn't be expected to claim from Royal mail.
In the case of posting, RM are acting as the agent of the seller. In this case the box office were acting as the agent of Viagogo.