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Help Scottish power first bill

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Comments

  • ruth56_2
    ruth56_2 Posts: 64 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Thanks Julie, I just noticed this and will try it. Did send an email from the website but have had no reply. Their systems were all down over the weekend and monday so maybe they will answer.
  • Scottish_Power
    Scottish_Power Posts: 1,263 Organisation Representative
    Hi ruth56 got your e-mail and will attend to it this morning. Thanks David @ ScottishPower
    “Official Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Scottish_Power
    Scottish_Power Posts: 1,263 Organisation Representative
    ruth56 I have now corrected your bill and sent you an e-mail. Thanks David @ ScottishPower
    “Official Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • ruth56_2
    ruth56_2 Posts: 64 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Hi David
    hope you are quick as I have just recieved an email from scottish poer amending my direct debit fron £72 month to £387!!! They are faster at putting it up than answering phone calls
  • ruth56_2
    ruth56_2 Posts: 64 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Just to feed back to anyone interested, I had followed the format from my previous supplier and entered the reading as 46... whereas the actual reading on scottish powers ststem should have the zero in front of it as on my meter so 046... making the reading 10x what it should have been. My advise...post on here and David will sort the problem dont rely on scottish power phone service!
  • Scottish_Power
    Scottish_Power Posts: 1,263 Organisation Representative
    ruth56 I have cancelled the change to the Direct Debit, this should be checked at next bill and adjusted only if necessary. Thanks David @ ScottishPower
    “Official Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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