Phone shop have broken my mobile phone!

Nerine

I shall just see what they say on Monday.. They will just end up saying I gave the phone to them in the broken condition if I did try and sue them...

Lesson learnt anyway!

Nerine

Maybe you are right re trying to prove things.

But in relation to your comment about helping people... They are a phone repair shop - they should obviously know / should know what they are doing! and surely if 'they' break something it is their fault!

So I do not understand why people on here are trying to say I am to blame.. Yes - I put the wrong sim card in but I took it to a 'Mobile Phone 'Repair' Shop!!!

thegoodman wrote: »

100% agree. This is the reason I never offer help to anyone. The other person will be happy to take your help until something go wrong. People chagr their face as soon as something go wrong for bad.

It's not worth helping anyone now days

How are you going to prove that shop have damaged your phone?
Do you have paper work?
Do you have any kind of paper work from the shop?

I think otherwise shop will say I have never seen this phone before.

Emy1501

Nerine wrote: »

Maybe you are right re trying to prove things.

But in relation to your comment about helping people... They are a phone repair shop - they should obviously know / should know what they are doing! and surely if 'they' break something it is their fault!

So I do not understand why people on here are trying to say I am to blame.. Yes - I put the wrong sim card in but I took it to a 'Mobile Phone 'Repair' Shop!!!

I wouldn't worry as you say you took it to repair shop to be fixed and therefore not sure why you should be held responsible for the shops incompetence.

As for proving they had the phone I assum shop has CCTV?

With regards to litigation th shop would be responsible to pay for the damage they incurred and you for the cost to fix sim card problem.

Forwandert

OP just hope they don't just fix the casing and not fix the problem you sent it in with. Any chance you had of a warranty repair was gone the second you took the phone into the shop to get it fixed yourself and they opened the phone. So you might end up with a new casing but a useless phone.

DUTR

Forwandert wrote: »

OP just hope they don't just fix the casing and not fix the problem you sent it in with. Any chance you had of a warranty repair was gone the second you took the phone into the shop to get it fixed yourself and they opened the phone. So you might end up with a new casing but a useless phone.

That is what I would do if I ran the shop, return it in the condition it was delivered.

Guys_Dad

A lot depends upon whether the shop was doing this on a paid basis or as a favour with no cost.

I have taken a pair of spectacles where the screw that holds the leg on came adrift into a different opticians when in France and they fixed it free as a favour.

A lot would depend upon EXACTLY what was verbally agreed between you and the shop assistant. However, common sense would dictate that the shop would get it fixed as good PR.

But you, in turn, if the fix was "as a favour" need to respond in kind and give them enough time to get it repaired. And if parts are not available, there seems to be an impasse.

Moral issue - should a 3rd party doing someone a favour be out of pocket if when using their best endeavours, damage the item? Why did you, for example, not follow the procedures set down in the contract /warranty that you had for the handset?

prowla

Was the fix a favour (ie. FOC) - I don't think the OP said that?

encoderX

You're both at fault but, you more than them in the first instance IMHO tbh!
Yourself for taking the phone to the phone shop while under warrenty & yes the shop for braking it but, they did make you aware that it would "require them to take the phone apart" & you "said ok and left it with them". That was your mistake not theirs, sorry!

Hope all works out but, lesson learned :-)

Guys_Dad

prowla wrote: »

Was the fix a favour (ie. FOC) - I don't think the OP said that?

No, OP didn't say. Hence my post asked that question more than once.

thatsean

thegoodman wrote: »

100% agree. This is the reason I never offer help to anyone. The other person will be happy to take your help until something go wrong. People chagr their face as soon as something go wrong for bad.

I think you misunderstand what a shop is - it's a place where someone exchanges goods or services for money, and therefore there is an expectation (and obligation) of reasonable care. If they broke the property of the op then they should put it right - whether or not they waived the right to charge is irrelevant, they accepted the work - presumably quoted a price, and then we are told, broke the phone.

As no doubt, the op failed to get them to agree to the condition of the phone when it went in, and there is doubtless, no job card signed by the shop and the op, then you are right. The op won't get past a 'prove it' defense.

I don't know where the warranty comes in to it, the ops damage was outside of the warranty to start with. You wouldn't take a car back to the dealer for a warranty repair if you'd dented the wing panel. What the OP SHOULD have done, was to rummage in the box and get the number for the manufacturer, and then advise that they needed a repair done by them or their appointed, that would leave the warranty intact.