Iphone 5 nitemare with Vodafone

SpendlessKaren

I upgraded to the iphone5 end of September and finally received my phone just under 2 weeks ago.
Since it arrived I haven't been able to send photos via MMS. I have constantly been on the phone to vodafone, been given a different reason every time and even sent a new sim card.
Today I completely lost the plot when they told me that actually you cannot send pics taken on the phone via MMS as the files are too big and to use another application such as whatsapp !!
Surely this means I have been mis sold the phone and have the right to now swap it? However Vodafone just offered a repair... a repair on what if its not an available option!!
Can anyone offer any advise as I am at my wits end.

thanks

SaLoGo

That's a load of crap... I can send them on mine just fine!

19lottie82

Not a valid reason to get out of your contract I'm afraid.

Have you tried taking the phone into one of the larger vodafone stores and seeing if an actual person can take a look at it?

grumbler

19lottie82 wrote: »

Not a valid reason to get out of your contract I'm afraid. ...

Who said anything about getting out?

SpendlessKaren

I don't want to get out of my contract, I just a phone that works.

I work such strange hours getting into a shop is a nightmare but am going to have to try

Mickyk

Could check the Apple "Genius" forums and ask for help of a technical nature, could be as simple as not having the settings active on the phone

Forwandert

I didn't think anybody used mms anymore it's cheaper just to send via cloud, email, whatapp or any other possible means.

chanz4

Are your mms settings correct?

SpendlessKaren

I have had all the settings reset, had a new sim card too and then reset again and then still no joy

Guys_Dad

Visit Voda shop when it is quiet and when a technical person is there. I have ALWAYS found them to be very helpful and keen to show their knowledge.

However, I suggest you google "iphone 5 use mms" You will see that it is not just Vodafone users who are affected and that it seems to be yet another of Apple's "product experience enhancements" that seem to screw up users.

You may have to make a decision whether or not you want to keep your Iphone 5 or switch to a brand that does MMS. But you could always, as suggested, use your data and send via email if recipient has email address.

chanz4

androids dont have all these issues that over priced iphones have