DGS/rpp/dd help

njb69

Hi there could you please advice,i have been making a payment since 2002 to a company called domestic & general thought it was to do with my mortgage as it came out the same day for the past 10 years thought it was a life insurance that i set up but it has nothing to do with it. shows up on my bank statement as DGS/RPP/DD been in contact with bank and canceled it been in contact with the company it was for a washing machine i have never set this payment up do not have any paperwork for it?do you think i have any chance of getting my money back the bank said they will be back in touch within five days?will i have to go to the bank ombudsman,any help or advise would be great,feel so stupid as i am normally so on the ball

shop-to-drop

Domestic appliance insurance more than likely, washing machine machine etc. Give them a call.

damo1976

domestic and general are a bunch of rip off merchants they make loads of promises and never deliver on them avoid them like the plague!!!!

meer53

What did they say when you called them ? Have you cancelled it now with DGS ? Do you still have the washer ?

I have cover through them for my kitchen appliances and have used them several times, i always receive a reminder when the policy is due to expire.

Your bank will only be able to claim back payments within the last 120 days via the chargeback route. BUT, if you hadn't cancelled the policy they won't be able to do this.

njb69

yes i have called them,they said they sent a reminder but i moved house that year so never received it?no i don't still have the washer, had two more since then.I have cancelled it with my bank.not happy that this company can take money from my account without my authorisation

meer53

njb69 wrote: »

yes i have called them,they said they sent a reminder but i moved house that year so never received it?no i don't still have the washer, had two more since then.I have cancelled it with my bank.not happy that this company can take money from my account without my authorisation

You did authorise it, at the time it was set up.

shop-to-drop

It's recommended you periodically, say once a year review your DD's this is exactly why that is good advice.

njb69

Hi there just to tell every one that i have got all my money back for the past 10 years from my bank,they paid up no fuss ,happy Christmas,i did not authorise this payment.
first i rang d/g not much help at all quite snotty then rang my bank,then the banks fraud team took it on, with in five days fully paid thank you very much

Zackeray14

Have just spent another half an hour on the phone to Domestic & general trying to sort out a refund for 5 years' worth of DDs which they collected after the expiry of a plan.
Initially they told me no problem and a full refund would be made, now they are wriggling offering me only the most recent year's worth rather than the whole lot.
I have now registered it as a formal complaint but wondered if anyone else has got any advice on how to win this one.
Did your bank fraud dept. sort with D&G to put some pressure on them?

rederikus

Yesterday my account was hit with an £80 charge as a direct debit in favour of DGS/RPP. After Googling and reading this and other threads, I tried to call HSBC but failed to get through "We are experiencing heavier than usual call levels".

I went into my local branch and once I explained my concern, the direct debit was cancelled and my money refunded. Today there is no record of this transaction on my e-Banking statement. Nice.

The lady at the bank told me that once these people have a name and a bank sort code they can find the account number and then set up a new direct debit.

I have no idea how they got this detail from me since I am not just careful about my online personal data disclosure I, am practically paranoid about it. I do not give out my personal details at all.

The bottom line is that if you do see a direct debit from DGS/RPP you should immediately contact you bank and they will most likely sort it out for you.

Thank you to all who posted here and put me on the right track.

Hippychick91

I have today found a d/d dating back to November 2008 for £3.49. I have contacted dgs who cancelled it. Apparently it was for a dishwasher I bought from Appliance on line in November .i never authorised this but they refuse to return the payments . I have spoken to the bank but they say they can't get involved