Another example of Vodafone's appalling customer service

trev2402

I have been a Vodafone customer (having defected from Orange) for nearly 4 years, over the course of which I have had 4 contracts (I still currently have 2 to my name).

In a few weeks I shall be moving to Dublin for 14 months with work. As my UK plan will not be valid in Dublin, I wish to downgrade my price plan so that I am not paying excessively for a contract I am not using, but I am still able to use it on the occasions that I am in the UK. I do not wish to leave Vodafone if I can help it.

I have been told that I can be downgraded to a SIMO deal (presumably that means Sim Only?!) in FEBRUARY 2014... I shall be back in the country by then and so this is useless to me. I have since been told to basically like it or lump it.

I know a couple of people who have phoned Vodafone recently (and by recently I do mean in the last couple of months) and had their price plans reduced as they can no longer afford the monthly payments. Why, therefore, am I being punished for having a perfectly legitimate reason of relocating abroad?! I refuse to pay £3 per day for the Euro Traveller option on top of the £36 per month I am currently being forced to pay. I am 12 months into my latest 24 month contract.

As I said, I currently have two contracts to my name, and as it stands I shall be terminating both contracts as soon as I possibly can (without incurring early cancellation fees!). I have never before experienced such unhelpul customer service.

Any advice?

grumbler

trev2402 wrote: »

...I know a couple of people who have phoned Vodafone recently (and by recently I do mean in the last couple of months) and had their price plans reduced as they can no longer afford the monthly payments.

Either they were extremely lucky or they were outside of their minimum terms.

Why, therefore, am I being punished for having a perfectly legitimate reason of relocating abroad?!

You are mistaken that this reason is 'legitimate'.

As I said, I currently have two contracts to my name, and as it stands I shall be terminating both contracts as soon as I possibly can (without incurring early cancellation fees!). I have never before experienced such unhelpul customer service.

There are no networks that routinely offer 'breaks' in contracts for the above reason (the only exception is for the military personnel moving abroad). Some networks do this sometimes as a gesture of goodwill, but you cannot rely on this.

You are in a position to ask, not to 'wish' or demand.

Silk

trev2402 wrote: »

.

I have been told that I can be downgraded to a SIMO deal (presumably that means Sim Only?!) in FEBRUARY 2014... I shall be back in the country by then and so this is useless to me. I have since been told to basically like it or lump it.

I am currently being forced to pay. I am 12 months into my latest 24 month contract.
Any advice?

The two dates don't match up ???
If you are 12 months in then you would be able to transfer to Sim only in November 2013
If they are quoting Feb 2014 it sounds like you upgraded your contract early.

trev2402 wrote: »

Why, therefore, am I being punished for having a perfectly legitimate reason of relocating abroad?!

Why should Vodafone have to lose money because you decide suddenly to go abroad ?
The problem is that when you take out a contract a fair proportion of your bill is to pay for the phone rather like buying it on HP which has to be paid for

Guys_Dad

I have read your thread title.

I believe you have an unneeded space between "customer" and "service" and the "ervice" is surplus to requirements.

Silk

Guys_Dad wrote: »

I have read your thread title.

I believe you have an unneeded space between "customer" and "service" and the "ervice" is surplus to requirements.

I had to think about that for a minute GD

:rotfl::rotfl::rotfl:

Vodafone

trev2402 wrote: »

I have been a Vodafone customer (having defected from Orange) for nearly 4 years, over the course of which I have had 4 contracts (I still currently have 2 to my name).

In a few weeks I shall be moving to Dublin for 14 months with work. As my UK plan will not be valid in Dublin, I wish to downgrade my price plan so that I am not paying excessively for a contract I am not using, but I am still able to use it on the occasions that I am in the UK. I do not wish to leave Vodafone if I can help it.

I have been told that I can be downgraded to a SIMO deal (presumably that means Sim Only?!) in FEBRUARY 2014... I shall be back in the country by then and so this is useless to me. I have since been told to basically like it or lump it.

I know a couple of people who have phoned Vodafone recently (and by recently I do mean in the last couple of months) and had their price plans reduced as they can no longer afford the monthly payments. Why, therefore, am I being punished for having a perfectly legitimate reason of relocating abroad?! I refuse to pay £3 per day for the Euro Traveller option on top of the £36 per month I am currently being forced to pay. I am 12 months into my latest 24 month contract.

As I said, I currently have two contracts to my name, and as it stands I shall be terminating both contracts as soon as I possibly can (without incurring early cancellation fees!). I have never before experienced such unhelpul customer service.

Any advice?

Hi trev2402,

Thanks for making me aware of your concerns.

In order for us to review this matter further could you email me with the relevant details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches us could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Thanks,

Lee

Web Relations Team

Vodafone UK

Jimx26

Guys_Dad wrote: »

I have read your thread title.

I believe you have an unneeded space between "customer" and "service" and the "ervice" is surplus to requirements.

Brilliant!