3 Network Tethering/Contract issue

Majestic

Recently signed up to 3 Network and almost instantly transferred my old Vodafone number to this new account.

Whilst on the phone during the transaction I notified the call agent that I was currently receiving Tethering and wondered if I was being charged, it was a service I required and was curious.

He said the contract I was on shouldn't be allowing tethering and said that I was lucky and to 'Enjoy' this freebie glitch.

Three weeks into the contract the tethering has been revoked without notice, and I am now without an internet connection as 3 refuse to change the contract (for the sake of £2, currently paying £40) to the One Account (£42) which allows unlimited tethering, which I stated during my PAC transaction I required, instead opting to try and sell me a £5 tethering add on, which has annoyed me a tad.

I have now received about 3 separate phone calls (callbacks), and spoken to about 8 or 9 call staff, each as unhelpful as the last, and i'm obviously getting nowhere.

I made it clear to the manager who called me that I felt misled as I had no idea the tethering would be revoked as I had it without qualm on my previous Vodafone contract, I was willing to pay extra, but he says the contract is now set as the 14 day cooling period has passed (even though I had asked within this period, as mentioned earlier)

I was just wondering if anyboy had any advice on taking this issue further, or even going down the route of contacting the Telecommuncations Ombudsman.

Thanks in advance.

spiro

Majestic wrote: »

Recently signed up to 3 Network and almost instantly transferred my old Vodafone number to this new account.

Whilst on the phone during the transaction I notified the call agent that I was currently receiving Tethering and wondered if I was being charged, it was a service I required and was curious.

He said the contract I was on shouldn't be allowing tethering and said that I was lucky and to 'Enjoy' this freebie glitch.

How long ago is recently?
When you asked about being charged for tethering and they said it shouldn't be allowed, did you ask if there was any way to get it included or did you just leave it at 'enjoy'? If it is the latter then that was your mistake for not asking for it to be included assuming that call was within the 14 days.
Regards the ombudsman, I think you need to raise a formal comaplint with 3 which they have 8 weeks to respond to, if at the end of that you are not satisfied then I think you can go to them.

Buzby

There is never an issue about upgrading any contract. You can do this yourself on the 'My Three' page. You'll not be able to downgrade though until your original minimum term is complete.

Majestic

Buzby wrote: »

There is never an issue about upgrading any contract. You can do this yourself on the 'My Three' page. You'll not be able to downgrade though until your original minimum term is complete.

Is this true? I contacted UK Support Via Twitter and they stated;

"You're unable to move to the One Plan mid-term I'm afraid"

The only contract that provides tethering is The One plan and this wasn't explained to me during the sale of the phone, I was none the wiser as I was actually receiving this required service for over 3 weeks through a tariff that shouldn't have been able to (I purchased 2 iPhone 5's on the Ultimate Internet 500 contract), 3's excuse was that this glitch sometime happens.

I'm actually willing to pay for a slightly more expensive contract, yet it seems 3 prefer to try and sell me an add on which would overall cost me more than the upgrade itself, i'm literally three weeks into the contract and the customer service is a terrible process to have to wade through, passed to 4 different call staff during a query last week. A 30 minute phone call of which I was probably on hold for about 20minutes.

Maybe i've made a mistake shifting from Vodafone.

sheraz2

three have 2 different apn settings have you tried both of them, i cant recall what they are ill have a search

http://www.unlockit.co.nz/unlockit/