Vodafone taking unauthorised payment from O2 Visa.

mymbleandmy

Can anyone give me guidance please? On 13/09 I asked Vodafone.ie why and how, when I authorised a €30 phone credit from my O2 Visa on 11/09 they took a second charge without my authority. The charge was reversed by O2 Visa 11 days later.
The emails run on and on, Vodafone have finally offered an apology for my 'dissatisfaction'. They haven't even acknowledged that they debited the card even though I gave them all the info from O2. Who do I contact? I don't want their 'goodwill gesture' of €10 credit. I want what I asked for, an answer! Thanks in anticipation.

M4RKM

Financial transactions are weird beasts. Sometimes things just don't work out right, and things are double charged. It's a shame that Vodafone IE haven't noticed that, but you've got your money back via a chargeback.

I'd just take the free credit for your phone, and leave it at that, and if you're still dissatisfied, then you just up and leave the network.

M

Annie._2

MSE here is only read by Vodafone UK web relations.

You may get better help and support on the Vodafone IE forum.

http://forum.vodafone.ie/?gap=pers-home&gag=top-questions&gac=forum-150609

grumbler

mymbleandmy wrote: »

...I don't want their 'goodwill gesture' of €10 credit. I want what I asked for, an answer! ...

What sort of answer do you want?
It was obviously an error, not a conspiracy to rob you. Do you really want to know all the details of this error? Do you not have more important things in your life?
It was just €30, not €3K. You had it refunded, you received an apology and €10 credit.
Get a life and move on.

Guys_Dad

mymbleandmy wrote: »

Can anyone give me guidance please? On 13/09 I asked Vodafone.ie why and how, when I authorised a €30 phone credit from my O2 Visa on 11/09 they took a second charge without my authority. The charge was reversed by O2 Visa 11 days later.
The emails run on and on, Vodafone have finally offered an apology for my 'dissatisfaction'. They haven't even acknowledged that they debited the card even though I gave them all the info from O2. Who do I contact? I don't want their 'goodwill gesture' of €10 credit. I want what I asked for, an answer! Thanks in anticipation.

.

These things, unfortunately, happen. Sometimes catastrophically.
Different reason, but see http://www.bbc.co.uk/news/business-18999135

People and systems can make mistakes. They have said sorry and offered you a goodwill payment. Be satisfied.