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Help please 0xc000000e Boot Error

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Comments

  • xxdeebeexx
    xxdeebeexx Posts: 1,964 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Agrajag wrote: »
    Dell's usually come with a recovery partition - on the hard disk but not visible when using windows.

    When booting up - black screen with white text time- there should be a key you can hold down to access it (my last dell the key was 'Delete' )

    This should give you a variety of options to fix things, but sounds like the simplest in your case is to do a factory reset - it will wipe the main partition on the hard disk and re-install windows from scratch. you wil lose everything you have on the machine (but you say there is nothing needing saving), and you will have to re-install any programs you installed after you bought it.

    This is the 'nuclear' option, but it is also the easiest and most likely to completely remove the problem.

    I have tried everything and realise that I need to do a clean install.

    Where will I get the drivers from?

    I have the backup discs that we created when we first got the laptop. Will I be able to get them from there?

    thanks

    dx
  • System
    System Posts: 178,410 Community Admin
    10,000 Posts Photogenic Name Dropper
    xxdeebeexx wrote: »
    I have the backup discs that we created when we first got the laptop. Will I be able to get them from there?

    thanks

    dx
    You should just be able to use those backup discs to rebuild the machine. Thats the main reason for them.

    Put the boot CD from the set in the drive, select boot from CD (normally F12 at boot on Dells) and away you go.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • xxdeebeexx
    xxdeebeexx Posts: 1,964 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    !!!!!! wrote: »
    You should just be able to use those backup discs to rebuild the machine. Thats the main reason for them.

    Put the boot CD from the set in the drive, select boot from CD (normally F12 at boot on Dells) and away you go.

    It's not working from the cd, as soon as the cd is removed, the laptop crashes again.

    dx
  • xxdeebeexx
    xxdeebeexx Posts: 1,964 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker


    Thanks just found that too....
    dx
  • thor
    thor Posts: 5,512 Forumite
    Part of the Furniture 1,000 Posts
    I encountered this problem(although not sure about the code being exactly the same) and I think it is just a generic Windows 7 error message when the system encounters a hitch. In my case, after hours of trial and error I found the problem was caused by my sata dvd writer. Initially I though it was my boot drive failing but when the dvd writer was unplugged Windows booted up just fine. It continued to do so when I hooked it back up as well so maybe it was not plugged in correctly. I am just guessing here but I think somehow the dvd writer connection was causing the rest of the system to go loopy it needed to be reconnected to put it back on the straight and narrow.
    The op should check all the drive connections and consider the possibility that one of those drives might also be faulty.
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