Escalating an Orange complaint

geordie_ben

Does anyone know how to escalate an Orange complaint?

I've been dealing with the EE "Helpers" - more like EE Muppets!

I'm getting nowhere, they've mixed two different complaints, and have now even gotten the details totally wrong.

They have tho admitted that the sales person lied to me

Is there any email address for them?

grumbler

https://explore-orange-live-orangedigital.s3.amazonaws.com/2012/10/25/Complaints%20Codes%20of%20Practice.pdf

geordie_ben

Found this as well..

Complaints Code of Conduct states email customer.services@orange.co.uk is where to complain, apart from that email is now out of use, send to executive.office@everythingeverywhere.com or executive.office@everythingeverywhere.co.uk

grumbler

geordie_ben wrote: »

...apart from that email is now out of use, send to [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] or [EMAIL="executive.office@everythingeverywhere.co.uk"]executive.office@everythingeverywhere.co.uk[/EMAIL]

>> Orange Executive Office

gjchester

geordie_ben wrote: »

Found this as well..

Complaints Code of Conduct states email [EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL] is where to complain, apart from that email is now out of use, send to [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] or [EMAIL="executive.office@everythingeverywhere.co.uk"]executive.office@everythingeverywhere.co.uk[/EMAIL]

Other reports on here say the executive office do not handle calls untill you've exhausted the customer service route and will direct you back to customer services if you have not been through them.

https://forums.moneysavingexpert.com/discussion/4262015

Jon_01

And the email address customer.services@orange.co.uk hasn't worked for months.

You can only write to them now.

likelyfran

geordie_ben wrote: »

Found this as well..

Complaints Code of Conduct states email [EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL] is where to complain, apart from that email is now out of use, send to [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] or [EMAIL="executive.office@everythingeverywhere.co.uk"]executive.office@everythingeverywhere.co.uk[/EMAIL]

THAT DOES NOT WORK!!
I was advised to do that by someone on here recently - the executive office will not deal with this stuff. Perhaps they used to (looking at net comments from the past) but they do not any more - believe me, I tried them. You will get short shrift from them:

https://forums.moneysavingexpert.com/discussion/4262015

Where are people getting this exec. office advice from? I wish I HADN'T followed all the advice someone supposedly knowledgeable gave me on here the other day - I would have been better just phoning 'upgrades/retentions' myself (long story). As it is, I've had NO joy, Orange have been !!!!!s, not calling me back when they said they would and I have now informed them I'm cancelling contract (still able to) and leaving.

OP - you need to email:

[EMAIL="correspondence@everythingeverywhere.com"]correspondence@everythingeverywhere.com[/EMAIL].

likelyfran

Jon_01 wrote: »

And the email address [EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL] hasn't worked for months.

You can only write to them now.

That's not true - see post above.

For all the good it will do anyone to email it. *eyeroll*

Orange are muppets.

andyrules

They have not replied to my complaint at the everythingeverywhere email (not tried exec one), worse, a CS tried to give me the old email address when I requested a working one.
In addition, they have failed to respond to snail mail.

Jon_01

andyrules wrote: »

They have not replied to my complaint at the everythingeverywhere email (not tried exec one), worse, a CS tried to give me the old email address when I requested a working one.
In addition, they have failed to respond to snail mail.

How long since you wrote in?

The correspondents team is tiny and are usually running weeks behind...