Vodafone don't cancel contracts when asked

wouldbeqaulitymoneysaver

I dont mind a different no with every mobile I own. But what I object to is Vodaphone billing me when my contract has ended and they have charged me for non use of the service on my now defunct HTC Desire. they are immoral, greedy and just a bunch of illegal money grabbers who have no thought for the customer. I speak as one who has made a conscious decision not to have the sales speak (retention) after such abysmal service.

Vodafone

Hi podwin,

Thanks for your time on the phone yesterday.

I hope that my intervention has gone some way to restoring any faith you may have lost in us.

wouldbeqaulitymoneysaver wrote: »

I dont mind a different no with every mobile I own. But what I object to is Vodaphone billing me when my contract has ended and they have charged me for non use of the service on my now defunct HTC Desire. they are immoral, greedy and just a bunch of illegal money grabbers who have no thought for the customer. I speak as one who has made a conscious decision not to have the sales speak (retention) after such abysmal service.

Hi wouldbeqaulitymoneysaver,

I'm sorry to hear of your dissatisfaction here.

If you'd like me to assist you further with your concerns could you email me with the relevant details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches us could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Thanks,

Lee

Web Relations Team

Vodafone UK

podwin

Yes thanks Lee. thank you very much for helping me to sort the issue. an issue which seem to come from a little mis-communication.

It seems to be assumed that asking for a PAC code means it will be used, customers are aware a PAC will expire, but not using it will result in the process of termination not completing.

Thanks again, I'll remember Vodafone in 24 months time.

Vodafone

You're more than welcome podwin.

Thanks for returning to your thread to confirm that all is resolved.

Best wishes,

Lee

Web Relations Team

Vodafone UK