We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
vodafone call centre operator chat, will make you smile
this happened a couple of hours ago, on a chat link with vodaphone
Monica: Good Evening Tom
Monica: How was your day so far ?
You: not good, got an iphone from tesco and they transferred my number and cut me off for the last 4 days. lloking for an iphone contract
Monica: I am sorry to know about your existing contract
You: do you do 20% discount for civil servants?
Monica: Are you looking for iPhone 5 or iPhone 4s ?
You: IPHONE 5
Monica: Yes, we do; however, please let me know where you work.
You: i am a traffic officer for the highways agency (dept of transport)
Monica: Is that named as 'BOMBARDIER TRANSPORTATION' ?
You: no, the highways agency, a government agency
Monica: Well, there's nothing listed as Highways Agency / Government Agency.
You: department of transport?
Monica: Sorry, that's not listed
You: ok try uk government
Monica: Only, THE SCOTTISH GOVERNMENT is listed.
You: how about British government
Monica: Let me check.
Monica: Not listed.
You: what government departments are listed
Monica: Only the one as mentioned above. THE SCOTTISH GOVERNMENT
You: how about civil service?
Monica: We have the civil service like police one listed.
You: ok, that will do, i work for the civil service, hence civil servant
Monica: Please confirm exactly the name with me, so I can check for you.
You: what name?
Monica: Your company / employer name.
You: the highways agency traffic officer service. which is part of the department of transport which is part of the British governemnt
You: you cant get more of a civil servant than that really
Monica: If that's the part of British Government and if you're sure that your company is offering discounts, than be rest assured on it and complete the order.
You: I'm confused, I asked you if you gave civil servants a discount, a civil servant cannot work for a "company" they work for the government, you said yes
Monica: Yes, that's true. I agree on that; however, the one you're saying is not listed. But, than you said it's British Government.
You: yes, I am a government employee
Monica: Okay..
You: english government? is that listed?
Monica: That's not listed.
You: United Kingdom government?
Monica: Hold on please.
Monica: That's not listed as well
Monica: Can you confirm with the place where you work ?
You: so what is listed under civil service?
Monica: We have the companies listed, the departments for police.
Monica: Such as LINCOLNSHIRE POLICE, NORTHAMPTONSHIRE POLICE, NORTHANTS POLICE and many others.
You: do you know what a civil servant is?
Monica: Civil servant are the ones working for Goverment / police departments.
You: there you go! government! thats me!
Monica: Can you please confirm with me the department you work ?
You: the department of transport
You: its part of the government
Monica: The above name Department of Govt. is not listed with us.
Monica: The name mentioned by you is not listed by us. I guess, there's some confusion on the name of the department.
You: you are not in england are you?
Monica: I would suggest you to confirm with your HR / higher authority working in your department about the discounts. As there are some procedures to be followed.
Monica: I am located in India.
You: i thought so, have you heard of the Queen? civil servants work for the Queen
Monica: Tom, we have some companies listed who are working as a civil servants, not all.
Monica: Were you informed from your department about 20% discount ?
You: I was told by another civil servant
Monica: I would recommend you to double check with your department. It might be possible that we do offer the discount to your department and that's not listed with us. So, once you confirm with them, you're rest assured and will surely get discount if they say yes.
You: thanks for your help
Monica: That's my pleasure to assist you.
Monica: Have a great night!
Monica: Take care!! Bye ^_^
Monica: Thank you for chatting with Vodafone representative.
info: The chat session has been closed by your Vodafone Representative.
Monica: Good Evening Tom
Monica: How was your day so far ?
You: not good, got an iphone from tesco and they transferred my number and cut me off for the last 4 days. lloking for an iphone contract
Monica: I am sorry to know about your existing contract
You: do you do 20% discount for civil servants?
Monica: Are you looking for iPhone 5 or iPhone 4s ?
You: IPHONE 5
Monica: Yes, we do; however, please let me know where you work.
You: i am a traffic officer for the highways agency (dept of transport)
Monica: Is that named as 'BOMBARDIER TRANSPORTATION' ?
You: no, the highways agency, a government agency
Monica: Well, there's nothing listed as Highways Agency / Government Agency.
You: department of transport?
Monica: Sorry, that's not listed
You: ok try uk government
Monica: Only, THE SCOTTISH GOVERNMENT is listed.
You: how about British government
Monica: Let me check.
Monica: Not listed.
You: what government departments are listed
Monica: Only the one as mentioned above. THE SCOTTISH GOVERNMENT
You: how about civil service?
Monica: We have the civil service like police one listed.
You: ok, that will do, i work for the civil service, hence civil servant
Monica: Please confirm exactly the name with me, so I can check for you.
You: what name?
Monica: Your company / employer name.
You: the highways agency traffic officer service. which is part of the department of transport which is part of the British governemnt
You: you cant get more of a civil servant than that really
Monica: If that's the part of British Government and if you're sure that your company is offering discounts, than be rest assured on it and complete the order.
You: I'm confused, I asked you if you gave civil servants a discount, a civil servant cannot work for a "company" they work for the government, you said yes
Monica: Yes, that's true. I agree on that; however, the one you're saying is not listed. But, than you said it's British Government.
You: yes, I am a government employee
Monica: Okay..
You: english government? is that listed?
Monica: That's not listed.
You: United Kingdom government?
Monica: Hold on please.
Monica: That's not listed as well
Monica: Can you confirm with the place where you work ?
You: so what is listed under civil service?
Monica: We have the companies listed, the departments for police.
Monica: Such as LINCOLNSHIRE POLICE, NORTHAMPTONSHIRE POLICE, NORTHANTS POLICE and many others.
You: do you know what a civil servant is?
Monica: Civil servant are the ones working for Goverment / police departments.
You: there you go! government! thats me!
Monica: Can you please confirm with me the department you work ?
You: the department of transport
You: its part of the government
Monica: The above name Department of Govt. is not listed with us.
Monica: The name mentioned by you is not listed by us. I guess, there's some confusion on the name of the department.
You: you are not in england are you?
Monica: I would suggest you to confirm with your HR / higher authority working in your department about the discounts. As there are some procedures to be followed.
Monica: I am located in India.
You: i thought so, have you heard of the Queen? civil servants work for the Queen
Monica: Tom, we have some companies listed who are working as a civil servants, not all.
Monica: Were you informed from your department about 20% discount ?
You: I was told by another civil servant
Monica: I would recommend you to double check with your department. It might be possible that we do offer the discount to your department and that's not listed with us. So, once you confirm with them, you're rest assured and will surely get discount if they say yes.
You: thanks for your help
Monica: That's my pleasure to assist you.
Monica: Have a great night!
Monica: Take care!! Bye ^_^
Monica: Thank you for chatting with Vodafone representative.
info: The chat session has been closed by your Vodafone Representative.
0
Comments
-
"That's my pleasure to assist you."
She didn't really though lol?
I've had similar experiences with Orange/Vodafone and the online chat service (or lack thereof!)0 -
Ha
Are o2 gurus UK based? I think they are, though some chats with them make me question this.0
This discussion has been closed.
Categories
- All Categories
- 347.2K Banking & Borrowing
- 251.6K Reduce Debt & Boost Income
- 451.8K Spending & Discounts
- 239.5K Work, Benefits & Business
- 615.4K Mortgages, Homes & Bills
- 175.1K Life & Family
- 252.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards