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Equifax alert system confusion !

I get free Equifax alerts via my Capital one card, so today I got an email from Equifax (Genuine Link and Name) which says:

"This e-mail is to notify you that there has been a change to your credit file. To view your notification, please click on the following link, which will take you to your Member Centre login page."

And when I do I get:

"You currently do not have any alerts."

Has this happened to anyone else, I can request a credit report (Free), but this will be my last Free one as I only get two a year.
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Comments

  • stclair
    stclair Posts: 6,855 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Ive had that today to say there been a change to my report however when I check there hasnt been one.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • Gromitt
    Gromitt Posts: 5,063 Forumite
    If you are concerned, view the report. Even when you have used up your free reports, additional ones are only £2.
  • YorkshireBoy
    YorkshireBoy Posts: 31,541 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Is it possible the report has been updated with monthly account status, ie another payment made on time? Or do "alerts" just normally refer to searches?
  • Ryan101
    Ryan101 Posts: 244 Forumite
    Is it possible the report has been updated with monthly account status, ie another payment made on time? Or do "alerts" normally refer to searches?

    No 'Alerts' are generated for any change, so search added or deleted, new agreement added or deleted or changed, or any change in status.

    Will wait until tomorrow and if it still says nothing I will get a report, normally I would not bother but I know that an account (Old Abbey Credit Card) was closed on 30th October 2006, so it would be deleted after 6 years and it could be that as when all the others got removed after 6 years I got an alert, although they actually said "Credit Agreement deleted from your file".
  • davethorp
    davethorp Posts: 1,578 Forumite
    Part of the Furniture 1,000 Posts
    I got an alert today too but nothing showing online
  • I've had alerts before, when the change doesn't appear on the website until a couple of days later.
  • Yep same here, got an alert but nothing showing when I logged in.
    It does sometimes take them a couple of days to appear on your dashboard

    James

    IVA Payments Coutdown -
    IVA completed!! Now the cleanup begins!:D
    Rebuild Credit Time: Vanquis CC with £1000 Limit (£0 Balance)
    Sim Only Contract with T Mobile
    All adding little green ticks to my credit file :D
  • molerat
    molerat Posts: 35,010 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Received e-mail this morning and nothing showing but just checked and an alert has now appeared.
  • Ryan101
    Ryan101 Posts: 244 Forumite
    molerat wrote: »
    Received e-mail this morning and nothing showing but just checked and an alert has now appeared.

    Yep just checked and the alert is now showing for a credit search that was deleted, so nothing interesting after all that !.
  • stclair
    stclair Posts: 6,855 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Mines come through now it was an old BT account they must have started reporting them again.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
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