'3' Billing Query

apintofstella

Hi folks,

My previous contract with '3' finished on the 28/11/04. The bills were always settled by DD. The phone (one of the first bricks!) is lying next to my PC gathering dust and has done since 28/11.

However since then I've received TWO new bills!!!!

The first one for £0.01 last month - on the bill it says Adjustment for Voice Charging Error from inside the EU. So I paid it by cheque.
But another bill has just arrived for £2.20 - this one is apparently due to an adjustment for incorrect Line Rental Credit.

Has anyone else experienced this? Do I have to pay this? I'm thinking that if i dont' take a stand then another bill will arrive next month for £5 then £10 ...

Any ideas?

apintofstella

shafeeq

Hi

I had same thing, I had a phone for my brother on my name which finished about 6 months ago, 2 weeks ago I had a bill with adjustment and that I own them 0.1p. I phoned them up to pay by card since I have a 3 contract for myself, they took my details and still money has not been taken out, I made another phone call on Tuesday, but still no money taken out.

I am not sure just post a cheque, but if you had another bill I wonder will I get one as well.

Shafeeq

marjorie_2

so do what i did!

i wnent to https://www.contactnumbers.com [08700410047] & got an 0871 number divert to my homephone.

Sent 3 an email marked 'very urgent regarding payment' to a/c's department to call me back on my 0871... WHICH THEY DID & i kept 'em talking for about 40 nimutes about diff options & I earned myself about £1.00

Ha! :T

rabialiones

snap i'm having same problems with 3. i did not agree with my (what i thought would be) my final bill. After phoning on numerous occasions, being put on hold until my battery runs out, speaking to about 6 different depts. explaining the problem each time. i have got nowhere. each time it ends with either my battery running out or 'sorry we cannot help you . you just have to pay this bill. the final straw was that i was told 'an invoice is on its way to you for about 47 pounds'. she could not tell me what this was for , despite my phone being disconnected when the contract ended. therefore no usage or line rental. now i have received a threatening letter for non-payment. feel like pulling my hair out, as payments were taken by direct debit, therefore they never had any hassle from me.
btw, can i change the sim to payg, as i still have the sim and phone?????????????
i'm extremely angry and annoyed as would have expected SOMEONE should have been able to sort this out. as i explained i wanted to make my final payment over the phone to get this out of the way.
thanks , marjorie . will try your tactic!!!!!!!!!

shafeeq

Hi all

Update, the 1p is still no taken out of my account, today was my deadline, so I phoned again, I explained that I have already phoned twice to pay my 1p on my card. The guy says I have to speak to customer service. I told I don't want to I want to pay the bill, he said ok, took my details and said that how much do you wanna pay I said 1p, he said you own says £7 and can't remember how many pence he said. I said why is tha when my contract has finished over 6 months ago.. He said I have to speak to customer services and he can't transfer me.

So dialed again, spoke to customer services, I explain whole saga again, she said you only own 1p, I said the guy I spoke to few minutes ago said I own more then that, she put me hold for about 5-7 mins, then got back and said my account is closed I don't own anything.. I hope this is the end of it.

Shafeeq