Orange Executive Office

likelyfran

Perhaps contacting them to sort things worked in the past but this seems to be what they are doing now when you email them:

"
[FONT=&quot]Hello[/FONT]

[FONT=&quot]Your request to escalate your complaint is acknowledged however, as the issue has not been escalated correctly via Orange Customer Service we are unable to assist. Please contact Orange on 07973 100150 (150 from your Orange mobile phone) or email [/FONT][EMAIL="correspondence@everythingeverywhere.com"][FONT=&quot]correspondence@everythingeverywhere.com[/FONT][/EMAIL][FONT=&quot] for contract customers or 07973 100450(450 from your Orange mobile phone) for Pay As You Go customers, whereby a member of staff will be happy to assist you and if necessary will escalate your issue to a Manager.[/FONT]

[FONT=&quot]Orange Executive Office[/FONT]

[FONT=&quot] "[/FONT]

NiftyDigits

I guess it helps them if there is actually a complaint to be referenced in the first place.
So whilst annoying, perhaps there is some merit to first allowing Customer Services to attempt some resolution before making a higher level complaint.
Can you imagine how it would be if everyone just went straight to the Exec Office?
They would be inundated....

grumbler

Hope they realised at last that they have other, more important, job to do rather than plugging the holes in their CS.

Jon_01

I think they're having to clamp down on what they deal with.

Ever since their email and contact info was post here and other forums they get emails for all kind of 'stuff' where people go to them first rather then even trying to deal with CS. I know they had one guy email them continually to upgrade, because, in his words 'He'd only deal with the people at the top' !

likelyfran

NiftyDigits wrote: »

I guess it helps them if there is actually a complaint to be referenced in the first place.
So whilst annoying, perhaps there is some merit to first allowing Customer Services to attempt some resolution before making a higher level complaint.
Can you imagine how it would be if everyone just went straight to the Exec Office?
They would be inundated....

Yes, I've said that elsewhere on MSE. That's obviously why they've started doing ^.

likelyfran

Jon_01 wrote: »

I think they're having to clamp down on what they deal with.

Ever since their email and contact info was post here and other forums they get emails for all kind of 'stuff' where people go to them first rather then even trying to deal with CS. I know they had one guy email them continually to upgrade, because, in his words 'He'd only deal with the people at the top' !

Can't say I blame him for going to the organ grinders when so many of the monkeys these days are incompetent. Everywhere that is, not just the Orange ones.

likelyfran

Zowee! Read THIS:

http://www.facebook.com/orangehelpers/posts/450505698334526

chanz4

I cant blame them, by going straight there you have not gone through the correct escalation process.

likelyfran

NiftyDigits wrote: »

I guess it helps them if there is actually a complaint to be referenced in the first place.
So whilst annoying, perhaps there is some merit to first allowing Customer Services to attempt some resolution before making a higher level complaint.
Can you imagine how it would be if everyone just went straight to the Exec Office?
They would be inundated....

I started this thread purely to let people to know the current state of affairs, not to imply that the Exec Office should be dealing with 'everything'.

MSE and the net in general is still abounding with advice to try to get things sorted by emailing Exec Office and doing so is not going to do anyone any good.

likelyfran

chanz4 wrote: »

I cant blame them, by going straight there you have not gone through the correct escalation process.

You're missing the whole point of the thread?

They USED to help people who went straight to them. They DON'T now. Just for everyone's information. No judgement implied.

Blimey!

robbies_gal

the poster on the facebook thread is wrong though for cancelling their dd wont do them any favours