All of the letters contain the following text, or very similar text: "Regrettably, despite being given an opportunity to respond, the business has not yet provided its full file in relation to your complaint.
"[So] we have assessed it based on the information we do have. I am recommending we uphold the complaint and that Lloyds TSB compensate [name withheld]."
dunstonh wrote: »
That means Lloyds are being lazy and its going against them. So, the stats show FOS awarding against them but had Lloyds supplied that information, then there is a good probability that a number of those would have been rejected by the FOS. I dont think that sample is suitable to give opinion on Lloyds rejecting unfairly. An opinion that they are bad at administration in relation to complaints is what I take from that.
Lorela1 wrote: »
Not the best example of responsibility I grant you, but an honest case of not being informed when I first took the thing out.
MSE_Helen wrote: »
The bank only awarded compensation to some victims in between 15% and 35% of recent cases
magpiecottage wrote: »
How can it be "between 15% and 35%" unless you are moving the metaphorical goalposts?
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