RBS. Changing a payee reference, does it hold payment up?

aliasojo

I have various Halifax current accounts listed in my payee section in my RBS account. The reference fields were the roll numbers of the accounts.

I decided to change the reference field on one account to remove the roll number and put in something more relevant and easy to identify. (The account number and sort code remained unchanged, it was only the reference field I altered.)

After changing this, I then sent funds to the Halifax account but they haven't appeared. Normally they are there in minutes.

Has changing the reference caused a hold up?

YorkshireBoy

aliasojo wrote: »

Has changing the reference caused a hold up?

Wouldn't have thought so, but why not send £1 to one of the other Halifax accounts to see if that gets there any quicker?

dzug1

I would have thought that it might make all the difference - the roll number is what enables Halifax to identify the correct account to credit. They now have money with no idea of whose it is - or at least have to look up manually, therefore a delay.

System

Roll numbers have been retired completely from Halifax and BOS .

They were always internal and external payments only required the sort code/ account. Therefore any holdup will be with RBS.

What did the screen say when you made the payment or were they standing orders/future dated?

aliasojo wrote: »

I have various Halifax current accounts listed in my payee section in my RBS account. The reference fields were the roll numbers of the accounts.

I decided to change the reference field on one account to remove the roll number and put in something more relevant and easy to identify. (The account number and sort code remained unchanged, it was only the reference field I altered.)

After changing this, I then sent funds to the Halifax account but they haven't appeared. Normally they are there in minutes.

Has changing the reference caused a hold up?

aliasojo

dzug1 wrote: »

I would have thought that it might make all the difference - the roll number is what enables Halifax to identify the correct account to credit. They now have money with no idea of whose it is - or at least have to look up manually, therefore a delay.

No, the reference field is for your own info. This is what shows in your payee list.

It's not like sending money to a credit card company and you need your card number as a reference.

YorkshireBoy

dzug1 wrote: »

I would have thought that it might make all the difference - the roll number is what enables Halifax to identify the correct account to credit. They now have money with no idea of whose it is - or at least have to look up manually, therefore a delay.

The reference field (ie roll number) is not used for crediting Halifax current accounts. The sort code and (unique) account number are all that is required. The roll number has been redundant for many years now on their current accounts.

aliasojo

Heng_Leng wrote: »

Roll numbers have been retired completely from Halifax and BOS .

They were always internal and external payments only required the sort code/ account. Therefore any holdup will be with RBS.

What did the screen say when you made the payment or were they standing orders/future dated?

Just said the usual 'should be there within 2 hours' or whatever the actual wording was.

I have a vague memory of reading someone on MSE say the first payment sent after a payee has been altered has to go by BACS which is what made me wonder. However there was no indication of this when the payment left my RBS account so I don't know if that is accurate or not.

YorkshireBoy

aliasojo wrote: »

I have a vague memory of reading someone on MSE say the first payment sent after a payee has been altered has to go by BACS which is what made me wonder.

There's no such thing as (3-day) BACS now.

Worst case scenario is that it will arrive by close of business tomorrow.

Buzby

But IS the A/c number the OP used genuinely theirs? It could still be a centralised clearing ('collection') account that still requires the Roll Number to allocate it correctly? Two of my Accounts I have still quoted the roll number, as the A/c number the credit goes to isn't mine.

It's never safe to tinkle unless you know for sure!

YorkshireBoy

Buzby wrote: »

Two of my Accounts I have still quoted the roll number, as the A/c number the credit goes to isn't mine.

Current accounts?