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last orange bill says -£16.15 but no refund has been made?

webbhost

webbhost Posts: 98 Forumite

31 October 2012 at 12:10PM in Mobiles

Hi all,

I had my last orange bill 2 weeks ago (15th october) and it said that the total was -£16.15. However since then, I have had no refund made to my bank account, and no cheques sent.. has anyone experienced this and did they eventually resolve it for you, or did you have to phone them up to get it back?

Thanks

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Comments

Quentin Posts: 40,405 Forumite

31 October 2012 at 12:25PM

According to MSE they refund automatically, but no harm chasing them.

http://www.moneysavingexpert.com/reclaim/telecoms-credit-reclaiming

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chanz4 Posts: 11,057 Forumite

31 October 2012 at 1:13PM

orange have never refunded me automatically, you do have to ask for it. I also pay my contract in full at the start leaving a credit on it.

Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
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Buzby Posts: 8,275 Forumite

31 October 2012 at 3:17PM

You need to request it. MSE is wrong, nothing happens 'automatically' !

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