don't think they are going to pay

soolin

scotty1971 wrote: »

the buyer has now decided it will cost too much to come and collect the item.i opened a case so we could mutually solve it,he rejected this as he did say he would be able to come for it now i cannot open a case.how do i get my fees back.

Unfortunately you don't, you only get one chance of a refund and you always gamble if you do a mutual.

scotty1971

is there any way he can now cancel the transaction? i have incurred £5.30 worth of fees and still have the item which was never paid for.or will i need to just forget about it and move on?

soolin

scotty1971 wrote: »

is there any way he can now cancel the transaction? i have incurred £5.30 worth of fees and still have the item which was never paid for.or will i need to just forget about it and move on?

You could try phoning eBay and ask them to review the messages (they are often strangely reluctant) and see if they will put the mutual back through and refund the FVvs as a good will gesture as buyer has mucked you around.

scotty1971

done the online chat on e-bay customer support tonight,explained the situation and within 5 minutes my final value fees had been took off.well done e-bay on this one

soolin

scotty1971 wrote: »

done the online chat on e-bay customer support tonight,explained the situation and within 5 minutes my final value fees had been took off.well done e-bay on this one

Good, I always think it is worth spending a little time appealing something.

scotty1971

another twist to it now,just had an e-mail from the buyer saying he now wants the item and has booked a hotel and will pick it up on sunday,i have already offered it to someone else on a second chance offer.

this is a copy of e-mail they sent me about not wanting the item,now changed their mind,what can i do now

HI Scott,ok I give in I admit defeat on this one!
it's going to cost me about £200 just to stay somewhere semi decent for the weekend so if you still want too cancel the sale please do so.
rgds. malcolm

- c220****

supergran2007

scotty1971 wrote: »

another twist to it now,just had an e-mail from the buyer saying he now wants the item and has booked a hotel and will pick it up on sunday,i have already offered it to someone else on a second chance offer.

this is a copy of e-mail they sent me about not wanting the item,now changed their mind,what can i do now

HI Scott,ok I give in I admit defeat on this one!
it's going to cost me about £200 just to stay somewhere semi decent for the weekend so if you still want too cancel the sale please do so.
rgds. malcolm

- c220****

Hi

I would just send them a short, polite e-mail stating that as the transaction has been cancelled, the item has been offered elsewhere and is no longer available, but thank them for their interest.

Good luck, HTH

scotty1971

supergran2007 wrote: »

Hi

I would just send them a short, polite e-mail stating that as the transaction has been cancelled, the item has been offered elsewhere and is no longer available, but thank them for their interest.

Good luck, HTH

problem is he rejected the cancellation,then told me he was unable to come for the item,now he wants it and i have offered it too someone else

lindseykim13

Ebay have given you your fees back so as far as i am aware that means they (ebay) have agreed the sale is cancelled. Just poitley tell the buyer that as ebay have agreed to cancel that sale it is no longer available. Then ignore them.
I hate time wasters!
Sell to the other person.
If your original buyer then decides to leave neg feedback contact ebay about it again-I would imagine they would agree to remove it as they never paid. It may take a few emails though as i had to do this quite recently for someone who never paid but still managed to leave me a neg! Took 3 emails.

scotty1971

how do i block a specific buyer?