Virus/Trojan

mealmond

Hi

Can anybody please offer me some advice.

I was aware that a few days ago my laptop may have been infected by a trojan or virus.

Lots of problems, change of homepage, not able to change it back, lots of warning signs coming from the Anti Virus.

I don't knnow how it go passed my Anti Virus, but I have other worries for now.

I have done a complete scan and used Spyware Doctor which did find and remove some problems.

However that has not solved the full problem.

I can now ge to the point of changing my homepage, but cannot do anything as all the butons are faded out. I cannot go into the registry as advised on some sites and now I cannot use Internet Explorer and a warning signs comes up from the Anti Virus reading C:\Progam File Explorer\iexplore.exe.s\Internet, amongst others similar.

I may be paranoid now, but at times I have tried to google for answers and the page will not display, is it possible the virus could do that?

As another plan last night I went into safe mode and tried a scan but nothing.

What should I do next, is it best to restore rom a Backup I made a couple of weeks ago, if so will this clear the problem.I suppose what I need is a basic step by step suggestion as to what to do next.


Many thanks


Martin

fatnbald

try downloading and running prevx1, I had an infestation that non of the usual tools could shift (spybot, avg spyware, spywareblaster and so on) but this removed it and sorted the problem.

http://www.prevx.com/default.asp

It is free for the first month (which only begins after the first use of it to remove problems, scans are unlimited until a problem is removed) it then monitors you systems to prevent any re-infections, I was so impressed with it I bought it.

cwoodham

Sounds like you have a browser hijack. Try following posts 1 to 4 of the spyware/malware removal sticky at the top of this forum

http://forums.moneysavingexpert.com/showthread.html?t=133269

If that doesnt work, run HijackThis and post the results here. There are a number of people here who are very experienced in sorting out the log from HijackThis.

If you run HijackThis make sure to install it in its own folder not a temporary directory.

Bucky

Have you tried using "system restore" to restore the system back to before you had the virus ??

mealmond

I have just tried a system restore, I did a backup to my portable Freecom drive, however, it takes a while to get going but then reaches a certain point and asks for disc two, which I don't have.

I just pressed back up a few weeks ago and directed it to my portable drive, so I dont know if I'm doing anything wrong.

I'm worried I dont have a back up.

I have not internet access for my laptop at work but I will try the other suggestions tonight.

It is worrying that all this passed through my Anti Virus though.

Which is the best to use, I use Kapersky, I did have Norton but read many articles in which Norton came out low but Kapersky came out very good, maybe it was the wrong choice.

Thanks for the advice so far.


Martin

cwoodham

Martin, Anti-virus wont stop spyware/malware. You need to be running programs like AdAware, Spybot Search and Destroy, and AVG Anti spyware to stop these.
Follow the spyware/malware sticky as I said earlier and the people here should sort it out.

skiddy2k

cwoodham wrote: »

Martin, Anti-virus wont stop spyware/malware. You need to be running programs like AdAware, Spybot Search and Destroy, and AVG Anti spyware to stop these.
Follow the spyware/malware sticky as I said earlier and the people here should sort it out.

Antiviruses do stop spyware/adware... in kaspersky, click settings... on the right hand side, make sure "spyware, adware and dialers" is ticked. As we all know, no AntiVirus or AntiSpyware tool will protect against ALL threats, but some are better at protecting than others, (kaspersky being one of the better ones)

i personaly recomend you do a scan with SuperAntiSpyware and AVG-AntiSpyware as well. Delete all threats

then post a HijackThis log here.

mealmond

Here are the results of my Highjackthis report.

Hope this is correct as it is the first time I have done this.

Thanks again for all the help so far.

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 13:27:00, on 13/04/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Acer\Empowering Technology\admtray.exe
C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\PROGRA~1\LAUNCH~1\LManager.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\LClock\LClock.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\BitTorrent\bittorrent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\IE New Window Maximizer\iemaximizer.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\DOCUME~1\MARTIN~1\LOCALS~1\Temp\RtkBtMnt.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe
C:\Acer\Empowering Technology\admServ.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Prevx1\PXAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\Documents and Settings\Martin Almond\Desktop\HiJackThis_v2.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.adarson.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://en.uk.acer.yahoo.com/
O2 - BHO: Adobe PDF Reader Link Helper - !!06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - !!53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Malicious Scripts Scanner - !!55EA1964-F5E4-4D6A-B9B2-125B37655FCB} - C:\Documents and Settings\All Users\Application Data\Prevx\pxbho.dll
O2 - BHO: PCTools Site Guard - !!5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: Groove GFS Browser Helper - !!72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~4\Office12\GRA8E1~1.DLL
O2 - BHO: Windows Live Sign-in Helper - !!9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Acer eDataSecurity Management - !!5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\WINDOWS\system32\eDStoolbar.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: StylerToolBar - {D2F8F919-690B-4EA2-9FA7-A203D1E04F75} - C:\Program Files\Styler\TB\StylerTB.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\InstallShield\AzMixerSel.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ntiMUI] C:\Program Files\NewTech Infosystems\NTI CD & DVD-Maker 7\ntiMUI.exe
O4 - HKLM\..\Run: [ADMTray.exe] "C:\Acer\Empowering Technology\admtray.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [ePower_DMC] C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
O4 - HKLM\..\Run: [Acer ePower Management] C:\Acer\Empowering Technology\ePower\Acer ePower Management.exe boot
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [LClock] C:\Program Files\LClock\LClock.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe"
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl05a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [rmalt] C:\Program Files\msnlive\Setup.exe
O4 - HKLM\..\Run: [PrevxOne] "C:\Program Files\Prevx1\PXConsole.exe"
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
O4 - HKCU\..\Run: [IE New Window Maximizer] C:\Program Files\IE New Window Maximizer\iemaximizer.exe
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKUS\S-1-5-18\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\ie_banner_deny.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Web Anti-Virus statistics - !!1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\scieplugin.dll
O9 - Extra button: Send to OneNote - !!2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - !!2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Spyware Doctor - !!2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Create Mobile Favorite - !!2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - !!2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - !!2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - !!85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - !!85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - !!92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: !!02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab
O16 - DPF: !!0A43D7AC-D6C1-4622-B309-BF975F427C0E} (first direct internet banking plus digital safe) - https://internetbankingplus2.firstdirect.com/ibplus/frontdoorFD.cab
O16 - DPF: !!17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: !!1803B9EF-9905-4F34-AFC4-05D1BAB28801} (RegUserCfgUI Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/bt/yregucfg.cab
O16 - DPF: !!4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by116fd.bay116.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: !!5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: !!6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1170351852234
O16 - DPF: !!8AD9C840-044E-11D1-B3E9-00805F499D93} - http://javadl-esd.sun.com/update/1.5.0/jinstall-1_5_0_03-windows-i586.cab
O18 - Protocol: grooveLocalGWS - !!88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~4\Office12\GR99D3~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~2.0\adialhk.dll
O22 - SharedTaskScheduler: Browseui preloader - !!438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - !!8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Kaspersky Internet Security 6.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 6.0\avp.exe
O23 - Service: AdminWorks Agent X6 (AWService) - Avocent Inc. - C:\Acer\Empowering Technology\admServ.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Prevx Agent (PREVXAgent) - Prevx - C:\Program Files\Prevx1\PXAgent.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - Unknown owner - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - Unknown owner - C:\Program Files\TuneUp Utilities 2006\WinStylerThemeSvc.exe (file missing)

--
End of file - 13058 bytes

Bucky

I have just tried a system restore, I did a backup to my portable Freecom drive, however, it takes a while to get going but then reaches a certain point and asks for disc two, which I don't have.

Martin, the system restore I'm talking about is the one that comes with windows xp. You click on Start.. Programs.. Accessories...System Tools.. System Restore then use "Restore my computer to an earlier date".

Windows XP normally backs itself up on the local hard drive, I'm a bit confused why it would ask for disc two.

mealmond

When I try and restore from backup it tells me that System Restore has been turned off and puts me on to a screen to turn it back on. On doing this, I untick the box but then it tells me there has been an error and should re start and try again.

I have done this but to no avail.

I presume this may be part of the problem I have.




Martin

skiddy2k

1)Please compress this file into a Password protected archive:
C:\DOCUME~1\MARTIN~1\LOCALS~1\Temp\RtkBtMnt.exe
2)e-mail the archive along with the password of the archive to newvirus@kaspersky.com
3)rename C:\DOCUME~1\MARTIN~1\LOCALS~1\Temp\RtkBtMnt.exe to "RtkBtMnt1.exe"

4)in HijackThis, tick the box on the left hand side of the following entries and then click "fix":
C:\DOCUME~1\MARTIN~1\LOCALS~1\Temp\RtkBtMnt.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Pol icies\System, DisableRegedit=1

Edit: then, restart your PC, click start>search... type in regedit... do you get a new window open titled RegistryEditor?
if you do, navigate to HKCU\Software\Microsoft\Internet Explorer\Main,Start Page and modify the row which has h**p://www.adarson.com to https://www.msn.com or something like that... dont leave it as h**p://www.adarson.com