Win8 install

stevemcol

Hi. I've asked this on microsoft communities but no joy. Anyone here help?

'I've paid for windows 8 and started to install. I had to stop the install and reset my laptop to factory conditions. I now don't have windows 8 install file and can't seem to get it without paying again. Is the windows 8 download available for people who already have a product code?'

edit: Should have explained it's a microsft download I'm trying to install, not disc.

edit: Also should have said it's the Windows 8 Pro version being offered for £24.99

debitcardmayhem

In your email (receipt) you should have
This is your receipt - make sure to print or save a copy for your records.
If you need to download Windows, write down your new product key and enter it here.

stevemcol

debitcardmayhem wrote: »

In your email (receipt) you should have
This is your receipt - make sure to print or save a copy for your records.
If you need to download Windows, write down your new product key and enter it here.

Thanks DCM. Was the word 'here' meant to be a link?

NiftyDigits

stevemcol wrote: »

Thanks DCM. Was the word 'here' meant to be a link?

I'm sure he is referring to your account/confirmation.

debitcardmayhem

NiftyDigits wrote: »

I'm sure he is referring to your account/confirmation.

He sure was;)

Edited: The link is http://go.microsoft.com/fwlink/?LinkID=262204
The setup exec is there you will need to enter your product code in that I assume

NiftyDigits

32 or 64bit?

stevemcol

Win 7 was running under 64 bit so I assume 8 will install the same.

The initial install link wasn't very interactive or descriptive. It just did its own compat check and ran.
It hung twice at 29% so I decided to do a factory partition reset of win 7 and re-attempt. That was when I realised the win8 install link would not bypass the payment page nor allow me to enter the product code.
Thanks for the help. I'm at work now but will try the link and other suggestions when I get home.

NiftyDigits

If all else fails, I've sent you a PM.

stevemcol

Thanks ND. A good fall back position.

Richie-from-the-Boro

Your purchase email starts with :

- Thanks for ordering Windows 8 (order # W?0???????)
- Windows 8 Pro Product key: ?????-?????-?????-?????-?????
- name and addy etc

- it also gives your online account here

So you are well covered. You don't however say whether you were doing a clean or an incorporated install .. .. whichever can I assume you made neither a USB install nor a DVD install ? .. .. a mistake.

Lappies often have back to front drive letters and often multiple protected partitions, in addition some Fujitsu for example have an additional OEM code secreted at MOBO / BIOS level, any 'fart' during an install routine can render the process irrecoverable, and without a 'ready made' DVD or USB install there's no where to go back to.

I've got one, and I'm sure most early adopters on here also have a USB install stick ready, that just goes in [with a Product key] just like any other Win O/S so if your stuck ask around and borrow a USB / DVD installer from someone and use your own Product key with a 'clean' install.

timberflake

I'm not sure if I'm a fan of Win8, upgraded from Win7 yesterday and am so far wishing I hadn't!