Collected item paid for by Paypal

houseiseverything

Hello again. My partner has also listed a few things, all were large so he put collection only. They have all sold, but he put in the listing that he accepted Paypal and they have paid for the items using Paypal. I have just realised this was a bad idea... He said would it work if he asked the people to sign something when they collect? Is there anything he can do? Thanks.

Irn-Bru-Kid

Refund the payments and email the buyers to say its cash on collection only. They should understand.

Getting a signature on a document will not make any difference

porto_bello

houseiseverything wrote: »

He said would it work if he asked the people to sign something when they collect? Is there anything he can do? Thanks.

I'm afraid that isn't going to work, as you still wouldn't be able to prove who collected or signed - a crook would say they never got the the item and similarly never signed upon collection.

As Irn Bru suggests, I would contact the buyer, and explain that Paypal terms insist that any item has to have proof of despatch, so it's an inappropriate form of payment for collection and ask them to bring cash.

If they're coming to collect anyway, there shouldn't be any problem with paying cash.

real1314

Although many will rightly warn against paypal for collection, there is an inherent problem in that ebay rules are (afaik) that you must offer paypal as an option.
So, the real solution is to:

1. Confirm buyers name and address as per ebay
2. Insist that the buyer brings suitable photo ID and proof of address, advising that details of these will be recorded for fraud prevention purposes.
3. also note the details of any vehicle the buyer turns up in.
4. get them to sign for receipt and check against the relevant ID

If they try to claim non-receipt, advise both ebay/paypal and the buyer that you will be taking details of the non-receipt statement, all ID/receipt documents etc to the police as a fraud has clearly been perpetrated.

ebay/paypal seem to think they can act outside of the law based on their terms and conditions, however I think if someone actually took reasonable steps (like those noted above) and then took the correct action, that both the perpetrator could be dealt with through legal channels, and ebay/paypal could be forced to act through OFT issues on the unfair contract terms.

but, it's much simpler to get cash on delivery.

mcjordi

when ive bought stuff for collection only only 2 outta loads of sellers have insisted on paypal, rest have been fine with cash on collection

Irn-Bru-Kid

real1314 wrote: »

So, the real solution is to:

1. Confirm buyers name and address as per ebay
2. Insist that the buyer brings suitable photo ID and proof of address, advising that details of these will be recorded for fraud prevention purposes.
3. also note the details of any vehicle the buyer turns up in.
4. get them to sign for receipt and check against the relevant ID

Are you for real? OP, If you are looking for a way to really p**s off your buyers, definitely follow this advice.

Just refund and explain the situation or take the risk and accept paypal. Its quite simple

techspec

If he didn't put cash on collection - then you are wrong to insist on it.

I would not take kindly to a seller changing the terms after the sale.

david29dpo

real1314 wrote: »

Although many will rightly warn against paypal for collection, there is an inherent problem in that ebay rules are (afaik) that you must offer paypal as an option.
So, the real solution is to:

1. Confirm buyers name and address as per ebay
2. Insist that the buyer brings suitable photo ID and proof of address, advising that details of these will be recorded for fraud prevention purposes.
3. also note the details of any vehicle the buyer turns up in.
4. get them to sign for receipt and check against the relevant ID

If they try to claim non-receipt, advise both ebay/paypal and the buyer that you will be taking details of the non-receipt statement, all ID/receipt documents etc to the police as a fraud has clearly been perpetrated.

ebay/paypal seem to think they can act outside of the law based on their terms and conditions, however I think if someone actually took reasonable steps (like those noted above) and then took the correct action, that both the perpetrator could be dealt with through legal channels, and ebay/paypal could be forced to act through OFT issues on the unfair contract terms.

but, it's much simpler to get cash on delivery.

Good idea in theory but as said above, far to much hassle and your buyers head is likely to go bang!
I have this problem a lot, even though i put cash on collection only, no Paypal on my items, buyers still pay with Palpal.
I am at a loss why Ebay insist on this (oh wait, money of course!)

soolin

Whilst I find having to use paypal on collection annoying I can see why ebay insist on it.

The mechanism is that all buyers have 100% protection- that's what ebay pride themselves on (and frankly that's why they have the buyers). If they allowed that paypal requirement to be dropped- there would be thousands of buyers listing as collection only to beat th emachine blocks and with a 'courier' price in the auction terms- and we would be back in the days where gullible buyers paid by cash or bank transfer or whatever else and never got their goods.

I don't think that recommending to sellers that they list and state 'cash on collection' and then start refunding paypal payments or refusing to sell are very helpful. No one can be forced to sell, we know that but it is fair to warn sellers that many genuine people want to use paypal, maybe they have a cheap credit card or a balance they want to use. WE must be clear that if a seller refuses the sale then the seller will need to stump up all the appropriate fees and may well get a neg or a complaint made against them as well.

We should all be adults here and intelligent enough to assess the risks- so if you absolutely 100% don't want to take paypal then weigh it up- is it an expensive item and can you afford all the fees even if you refuse the sale? Or is at a small item that maybe you could afford to lose.

If you really want to be safe then sell it elsewhere- that's what I do. My account is precious to me and I don't want the hassle of negs and complaints so I either sort out some way of posting it and add that to the listings but with the caveat that cash on collection would be possible if I am contacted before, or I risk small items that are not usually scammed.

kalsha

Am I missing something here? I thought accepting by paypal was safe? What is wrong with taking payment by paypal and the buyer collecting in person? What could go wrong? My first item on "cash on collection" is finishing this week and now I am getting nervous! I am relatively new and learning as I go. If the buyer does pay by paypal, what can go wrong? And if she pays cash on collecting, do I actually ask her to sign something? I hadn't thought of doing that!

dibuzz

Kalsha there have been cases of dishonest people collecting an item then claiming non receipt. Paypal side with the buyer as the seller has no proof of delivery so the seller has to refund.