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Next wont let me cancel an order? Are they allowed to do this?

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  • SuperHan
    SuperHan Posts: 2,269 Forumite
    Part of the Furniture 1,000 Posts
    You should be able to get a delivery charge refund under DSR too, unless Next have put otherwise on T&Cs.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    Delivery charge is ALWAYS refundable under a DSR cancellation. It is the Returns delivery charge which is open to question as to whether covered by the supplier's T&Cs. :)
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