bt broadband usage excessive

bwhomeresponse

I know this has been posted before, but having moved from bt option 1. 10 gb because we were always butting up against the limit we moved to option 2. 40 gb by thursday 25th oct we had used 48gb. is there any way of checking were the usage is going. getting in touch with bt to sort this problem out.
our usage is no more than it usually is.

93123

Has anyone started using torrents or watching a lot of videos online? Potentially had your wi-fi hacked into?

kellyp

Have you changed your wifi password from the preset? My wifi was hacked due to this and I knew it wasn't us as we were on holiday. Before I realised the cause was the wifi password, BT were useless and kept saying someone in the house must be using it when only 2 of us live here! Soon as the password changed the usage went back down.

Ady87

bwhomeresponse wrote: »

I know this has been posted before, but having moved from bt option 1. 10 gb because we were always butting up against the limit we moved to option 2. 40 gb by thursday 25th oct we had used 48gb. is there any way of checking were the usage is going. getting in touch with bt to sort this problem out.
our usage is no more than it usually is.

My recommendation is, when you wake up, check your BB usage, BT updates at midnight. When you know what you are at, go about your daily routine and ask those in the house to log or remember exactly what they have done.

Check it the next day and you should be able to rule out certain activities and identify those that are causing the trouble.

Alternatively, all wireless devices leave an address when connected to your BT Home Hub. If you think someone else could have gained access, Technical Help can identify what has connected to your hub and tell you if you need to change your password or anything like that.

bwhomeresponse

so how do you change the wifi password. from the one on the bt broadband box.

googler

bwhomeresponse wrote: »

so how do you change the wifi password. from the one on the bt broadband box.

There's specialist forums for this topic, including BT's own;

http://community.bt.com/

One answer is given here

http://uk.answers.yahoo.com/question/index?qid=20061022133204AAtHquf but I can't vouch for its absolute correctness...