Problem with NPower

Wywth

m5s5e5 wrote: »

I left Npower in Dec 2012, they send me final bills showing I was in credit by over £1200 but they have not paid. It is now with the ombudsman.

Am I correct in saying that, based on your thread, you have not yet provided your new supplier with an opening meter reading?
https://forums.moneysavingexpert.com/discussion/4560779

:cool:

tecky29

I move to Npover a few months back, Every thing seems to be fine.
Account Type: Dual Fuel

The switch over was fine and the supply was ok, but there was a problem. There was a technical glitch on the account.:mad:

1. I could not submit meter readings into the account via the website. so i could identify how much I was using on a weekly basis
2. There were not taking any payments from my bank account

Every letter I received I wanted an update from that complaint and still they have not fix that account.

Now they are sending a big bill for the months of being there

So I made a complaint to their company department and ask for compensation.

So I am making a complaint to the ombudsman and notifying Ofgem as well

Furthermore I was invited back to another company with better services after 2 months of hell with NPower

So I managed to move out from NPower in July 2013

nPower

tecky29 wrote: »

I move to Npover a few months back, Every thing seems to be fine.
Account Type: Dual Fuel

The switch over was fine and the supply was ok, but there was a problem. There was a technical glitch on the account.:mad:

1. I could not submit meter readings into the account via the website. so i could identify how much I was using on a weekly basis
2. There were not taking any payments from my bank account

Every letter I received I wanted an update from that complaint and still they have not fix that account.

Now they are sending a big bill for the months of being there

So I made a complaint to their company department and ask for compensation.

So I am making a complaint to the ombudsman and notifying Ofgem as well

Furthermore I was invited back to another company with better services after 2 months of hell with NPower

So I managed to move out from NPower in July 2013

Hi techy29,

I'm sorry to hear about the problems you had with your meter readings and direct debit set-up.

Would you like me to take a look into this and see if there's something more we can do? You can just pop me the details in an email (address is on my profile page)

Many thanks,

Adam

steviex

bebewoo wrote: »

I spoke to npower yesterday. Their computer systems are completely messed up.
I rang them up in October to switch to them (typical, just before the hike), so I wanted to find out when they were taking over as it had been the requisite 6 weeks. They had no records of transfer request or of me because they are transferring all of the data into their new computer system.
The person on the telephone said that they were hoping to get their computer systems sorted by the end of the year, and my information may or may not be on the systems when they are done.

It seems that npower still have a major problem with their billing system.

After checking my last bill (paid in Feb this year), I noticed that I was well overdue for the next one so I thought I'd better phone them up.

After checking my account, the adviser told me that my account was blocked to avoid any incorrect bills being sent out. Naturally I asked why, the adviser then told me that they have had this new computerised billing system installed but because I have two meters (normal & off peak), this new system throws a wobbly and cannot cope with the fact that I have two meters. Unfortunately the adviser could not give me any date for when the system would be fixed.

I believe that this is an ongoing problem and has existed for many months and personally I feel as though I am in a state of limbo with regards to not receiving any bills in the foreseeable future.

So now I am being penalised and inconvenienced due to their incompetence of running a system that is not fit for purpose. As a result I now have to wait until this has been fixed and look forward to my next bill, whenever that will be, which will be a whopper!