TAKE SCOTTISH POWER to OMBUDSMAN...join me to make a collective complain

gingois

inkypinky999 wrote: »

I am fed up of scottish power boiler cover, took premium home insurance, have been contacting them for past 2 months to get boiler service done, each time they tell me someone will call me no-one calls.

I've had the same issues, and not just with the servicing but with emergency call outs. I was with British Gas before and it just worked perfectly as they were one company, but ScottishPower run a triage in the all centre and then farm work out. Sadly they're the weal point in the chain. The service doesn't work at all for the end user. Bad product all in all. Regret signing up and about to spend the next few days working through some hefty complaints (been without heating for a month and at breaking point).

Scottish_Power

gingois if you e-mail [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] with details I can look into this for you. Thanks David @ ScottishPower

gingois

Thank you David. That has been sent and marked for your attention. I hope you will reply in good time. What is the normal turn around time for these things?

Jooles999

I can't believe how far back these posts go and yet the same problems persist.

I have the Home Comfort Premium cover and, having waited nearly 3 weeks with stories of 5 working day delays for parts that we knew were on the shelf, the contractors made such a mess of the job that I had to bring my own people in. SP have said that they will pay for this (they haven't yet so I am out of pocket) but they refuse to pay for my time - and I have had to wait in for 6 separate days - 4 call outs plus 2 no-shows. I have only asked them to cover one day! Appalling customer service. Had to go to CEO to get any response at all but even now I am told that Directors will not speak to me directly. Well, why would they want to??

Dreadful, dreadful, dreadful. Will be taking legal action via small claims and going to Watchdog if not resolved. My main concern is for those who couldn't just pay for their own person or even have the ability to fight the battle. And what if this had happened to a vulnerable person in the middle of winter?